Lead Client Advisor

<p>Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence.</p><p>🌟 About our Client:<br>This company provides analytics and business strategy solutions tailored to businesses in the pest control industry. Its services focus on helping clients improve pricing decisions, understand business performance metrics, and optimize operational growth through data-driven insights and ongoing advisory support. The organization operates in a startup environment with a strong emphasis on client relationships, continuous improvement, and scalable service delivery.</p><p>✍ Short Description:<br>The Lead Client Advisor will manage relationships with pest control business owners while helping clients understand and apply analytical insights related to pricing and business performance. This role is responsible for providing strategic guidance, supporting service implementation, troubleshooting client concerns, and ensuring long-term client satisfaction and retention. The position also collaborates closely with internal teams to improve workflows, refine service delivery processes, and identify opportunities for client growth. The ideal candidate is comfortable managing multiple client relationships, communicating analytical concepts clearly, and working independently in a fast-paced startup environment.</p><p>🌎 Location: 100% Remote (LATAM only)<br>🗣 Language Requirements: Advanced English (C1+)<br>⏰ Schedule: Full-time, aligned with EST<br>😀 Start Date: ASAP</p><p>💰 Compensation & Benefits:</p><ul><li><p>Competitive salary in USD</p></li><li><p>Remote-first flexibility. Work from anywhere.</p></li><li><p>A monthly flexible benefits budget, in addition to your salary.</p></li><li><p>PTO and paid U.S. holidays</p></li></ul><p>💼 Responsibilities:</p><ul><li><p>Build and maintain strong relationships with pest control business owners while providing ongoing strategic guidance and support.</p></li><li><p>Conduct regular client conversations to understand business needs, explain pricing analysis, and communicate business metrics clearly and effectively.</p></li><li><p>Monitor client performance, troubleshoot issues, and provide recommendations to improve business outcomes and client satisfaction.</p></li><li><p>Develop and refine client playbooks and workflows to standardize and optimize service delivery processes.</p></li><li><p>Collaborate with internal teams to communicate client feedback, improve processes, and support the development of new service offerings.</p></li><li><p>Identify opportunities to expand existing client relationships through additional services and business growth initiatives.</p></li></ul><p>💡 Qualifications:</p><ul><li><p>2–5 years of experience in client-facing roles within a startup, digital marketing, or consulting environment.</p></li><li><p>Proven experience managing client relationships and providing strategic business guidance.</p></li><li><p>Strong communication skills with the ability to explain pricing analysis, business metrics, and analytical concepts clearly to clients.</p></li><li><p>Ability to manage multiple clients and priorities simultaneously in a fast-paced startup environment.</p></li><li><p>Experience developing or improving workflows and operational processes.</p></li><li><p>Analytical understanding of business metrics, pricing strategy, margins, and KPI impact analysis.</p></li><li><p>Comfortable working independently with minimal supervision in a remote environment.</p></li><li><p>Experience working with small businesses or within the pest control industry is a plus.</p></li></ul><p>📩 If you meet the experience outlined above, we’d love to hear from you. Please apply—our team is excited about your application and will be in touch as soon as possible.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...