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Lead Product Designer

May 16, 2026

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block, our vision is to empower financial freedom for our clients through trust and technology. We’re building what comes next: AI-native, year-round experiences that go beyond “tax moments” to redefine how consumers engage with Block. We’re hiring a Lead Product Designer for the Experience Strategy team to operate like a product innovation lab – rapidly designing and validating new value propositions, then launching experiments. This is a senior individual contributor role for a designer who aligns organizations through prototypes, not presentations. You’ll work as an enterprise-level catalyst with Product, Engineering, Data Science/AI, and Customer Insights to bring Horizon 2 and Horizon 3 ideas to life—new products and disruptive innovations that can make old models obsolete. <h2>Day to day, you'll...</h2><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Create high-fidelity prototypes to communicate a clear vision, align stakeholders, and accelerate decision-making across the team</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify and shape new opportunity areas by combining continuous discovery habits, tech trends, and consumer behaviors into testable concepts (Horizon 2 & 3 discovery and concept development)</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drive rapid experimentation cycles, partnering closely with engineering and product delivery teams to move ideas from concept to testing (0-1 Pilot Execution)</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Actively prototype with LLMs, agents, and AI-driven workflows to explore new interaction models and service experiences, while defining differentiators that are uniquely Block</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborate deeply across Product, Engineering, Data Science/AI, Customer Insights, and Field Operations to translate insights into prototypes, experiments, and pilot-ready experiences</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Contribute to a year-round testing and learning approach that supports Block Next growth strategies, including elevating client experience, evolving the operating model, and transforming product, design, and engineering capabilities</li></ul> What you'll bring to the team... <ul><li style="font-size: 12pt; font-family: 'Segoe UI', Tahoma, Verdana, sans-serif;">8+ years in product design, experience design, or related roles, with proven 0→1 delivery and pilot/launch experience</li><li style="font-size: 12pt; font-family: 'Segoe UI', Tahoma, Verdana, sans-serif;">Advanced ability in no-code, low-code, and AI-assisted prototyping to simulate full product experiences quickly and credibly</li><li style="font-size: 12pt; font-family: 'Segoe UI', Tahoma, Verdana, sans-serif;">Hands-on experience prototyping with modern AI capabilities (LLMs, agents, automation workflows) and designing responsible, differentiated AI-powered experiences</li><li style="font-size: 12pt; font-family: 'Segoe UI', Tahoma, Verdana, sans-serif;">Ability to design end-to-end experiences across touchpoints, spanning digital products and service ecosystems</li><li style="font-size: 12pt; font-family: 'Segoe UI', Tahoma, Verdana, sans-serif;">Strong storytelling via prototypes and design narratives to align executives and teams</li><li style="font-size: 12pt; font-family: 'Segoe UI', Tahoma, Verdana, sans-serif;">Strong habit of grounding design in customer empathy and understanding</li><li style="font-size: 12pt; font-family: 'Segoe UI', Tahoma, Verdana, sans-serif;">Bachelor's degree in design, research, HCI or related field</li></ul> Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit <a href="https://www.blockbenefits.com/public/welcome">blockbenefits.com</a>. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-Remote

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Lead Product Designer

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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