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Lead Specialist, Customer Success (Enterprise)
<div class="SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" segoe="" ui",="" "segoe="" ui="" web",="" arial,="" verdana,="" sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"=""><div class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px 0px 10.6667px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="142574790" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{42}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW230023030 BCX0 NormalTextRun" style="-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US"><strong>Job Title: </strong></span><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Lead Specialist, Customer Success (Enterprise)</span></span></p><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px 0px 10.6667px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="142574790" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{42}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW230023030 BCX0 NormalTextRun" style="-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US"><strong>Job Summary:</strong></span></span></p></div><div class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px 0px 10.6667px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="947640260" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{44}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">The Lead Specialist, Customer Success (Enterprise) serves as the Enterprise Customer Success Manager (CSM) for Pearson’s most strategic enterprise accounts. This senior individual contributor will lead complex, cross-product success programs focused on driving measurable adoption, value realization, and executive-level impact.</span></span></p></div><div class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:16px 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="604268970" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{46}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">You will orchestrate product-level metrics, adoption strategies, and enablement efforts into a unified enterprise value story. Collaborating with Client Partners, Delivery Partners, and Product CSMs, you will ensure customer investments translate into tangible outcomes, quick time-to-value, and demonstrable ROI. This role is critical in helping enterprise customers clearly see and communicate the business impact of their Pearson partnership.</span></span><span style="background-color:rgb(198,198,198)!important;font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="EOP Selected SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;border-color:rgb(198, 198, 198) !important;cursor:default;font-size:12pt;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-ccp-props="{" 134233117":false,"134233118":false,"335559738":240,"335559739":240}"=""> </span></span></p></div><div class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px 0px 10.6667px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="801034948" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{48}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW230023030 BCX0 NormalTextRun" style="-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US"><strong>What you will do:</strong></span></span></p></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{" 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xml:lang="EN-US" lang="EN-US">Lead complex, multi-product onboarding and adoption initiatives for strategic enterprise customers, ensuring coordinated execution across teams.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="1959282121" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{52}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Integrate product-level success plans into a structured enterprise success framework aligned to customer business goals.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="1916549333" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{54}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Consolidate product-level usage and performance data into executive-ready value narratives that demonstrate ROI and impact.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="977086058" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{56}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Present </span><span class="TextRun SCXW230023030 BCX0 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(" data:image="" svg+xml;base64,phn2zyb4bwxucz0iahr0cdovl3d3dy53my5vcmcvmjawmc9zdmciihdpzhropsi1iibozwlnahq9ijmipjxnigzpbgw9im5vbmuiigzpbgwtcnvszt0izxzlbm9kzcigc3ryb2tlpsijmzvgiibzdhjva2utbgluzwnhcd0icm91bmqipjxwyxroigq9ik0wic41advnmcayljvonsivpjwvzz48l3n2zz4=");background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">adoption</span><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US"> progress, risk signals, and value attainment in governance forums such as QBRs and executive reviews.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="765569049" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{58}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Develop clear governance materials and milestone tracking to support executive reviews, QBRs, and customer success reporting.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="1068545575" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{60}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Coordinate cross-product escalations and drive resolution through structured collaboration with internal stakeholders.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="169580130" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{62}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Identify gaps between adoption activity and business outcomes and drive coordinated action plans to close those gaps, minimizing revenue risk.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="8" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="1568488569" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{64}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Partner with Product CSMs and support teams to ensure product-level success strategies contribute to enterprise-level value realization goals.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="9" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="1460860171" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{66}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Contribute to documentation standards, success playbooks, and best practices that elevate execution quality across strategic accounts.</span></span></p></li></ul></div><div class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px 0px 10.6667px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="460520882" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{68}"> </p></div><div class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px 0px 10.6667px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="670715267" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{70}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun MacChromeBold SCXW230023030 BCX0 NormalTextRun" style="-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US"><strong>What will set you up for success:</strong></span></span><span style="background-color:rgb(198,198,198)!important;font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="EOP Selected SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;border-color:rgb(198, 198, 198) !important;cursor:default;font-size:12pt;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-ccp-props="{}"> </span></span></p></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="446081248" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{72}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="1310305793" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{74}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Demonstrated experience driving value realization and translating product adoption into measurable business outcomes.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="757102653" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{76}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Strong ability to synthesize product-level data into actionable enterprise-level insights.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="1301755379" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{78}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Executive-ready communication skills, with experience supporting governance conversations and strategic reviews.</span></span></p></li></ul></div></div><div class="SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" segoe="" ui",="" "segoe="" ui="" web",="" arial,="" verdana,="" sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"=""><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="1935385807" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{80}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Strong documentation and program management skills, with attention to structure, detail, and follow-through.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="1625777186" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{83}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;"><ul class="BulletListStyle1 SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;cursor:text;font-family:verdana;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;user-select:text;" role="list"><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="613032637" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{85}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Familiarity with Salesforce, Customer Success platforms (Catalyst, Gainsight), and project management tools.</span></span></p></li><li class="OutlineElement Ltr SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;display:block;font-family:Aptos, Aptos_MSFontService, sans-serif;font-size:12pt;margin-bottom:0px;margin-right:0px;margin-top:0px;overflow:visible;padding:0px;position:relative;user-select:text;vertical-align:baseline;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1" role="listitem"><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="613032637" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{85}"> </p></li></ul><p class="Paragraph SCXW230023030 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="613032637" paraeid="{183df6b3-d93a-42ef-ba19-89b50d2d46a6}{85}"><span style="font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSCustomFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW230023030 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:12pt;font-variant-ligatures:none !important;line-height:20.925px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">#LI-JJ1</span></span></p></div></div>
