Description

Summary:

The Clinic Manager is responsible for the overall operations, performance and success of a CSVCG Clinic. This includes day-to-day operations of the clinic. Works closely with leadership to develop, implement, and maintain programs that enhance quality of care and achieve a high level of patient and provider satisfaction as well as meeting budgeted financial clinic performance.

Manages subordinate personnel, prepares clinic budget, ensures data accuracy, prepares financial analyses, handles customer service issues and maintains provider/staff communications. Works closely with clinic providers, other clinic managers, and CSVCG leadership in establishing clinic operating policies and procedures. Assists in the development and implementation of CSVCG and CSVRMC policies and procedures to ensure they are in compliance with State and Federal Regulations, TJC Standards, and the CSVCG and CSVRMC mission statements.

Maintains an effective ongoing training program for all clinic staff.

A Level II Clinic is a moderate complexity clinic involving a three to six providers, patient visits, revenues, and six to 10 FTE’s.

Responsibilities:

• Responsible for selecting and hiring individuals possessing appropriate credentials and who demonstrate experience, initiative, innovation, self-direction and enthusiasm for their respective roles.
• Creates an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal best.
• Supervises and directs all staff to ensure the clinic operates in an efficient manner and that the patients receive high quality customer service
• Focuses on establishing stability and reducing variance in the operations of all departmental functions.
• Sponsors interdisciplinary collaboration through personally demonstrated attributes of leadership. Effectively uses a cross-functional team approach to enhance results.
• Responsible for the viability of all services as planned and allocated during the budgetary process. Responds appropriately to cost reduction opportunities. Monitors utilization of services and seeks opportunities to appropriately expand or reduce service levels while maintaining quality and meeting needs of the community.
• Effectively identifies and implements continuous clinical and operations improvement initiatives.
• Develops outcome parameters to assess operational effectiveness in all areas of responsibility.
• Responsible for identifying and providing opportunities for staff development and education. Ensures that department orientation and ongoing competencies are completed and documented.
• Maintains on-site Medical Records administration and ensuring that all state and federal regulations governing the release of information is followed.
• Improves patient, physician, staff, and administration satisfaction with the quality of management in the functions under the supervision of the Operations or Service Line Director or designee.
• Coordinates TJC activities for assigned areas. Completes performance evaluations on time and updates policies and procedures as needed.
• Consistently meets negotiated timeframes.
• Completes various special projects, which may require acquiring, reviewing and analyzing information, identifying problems, recommending solutions and writing reports.
• Directs all in-clinic billing and collecting procedures, to include appropriate coding and ensuring that staff are trained and educated in all government, national, and medical coding and billing regulations. Acts as liaison with revenue cycle contractor.
• Monitors delivery of patient services to include reviewing physician activity data and forecast and prepare for all changes needed or impacted by patient load, billing/collecting procedures, and government regulations and policies.
• Manages space planning, renovation, and all allocation.
• Reviews internal policies and procedures and update as needed.
• Create, track and manage to goals, including recognizing and communicating variances in key performance indicators to staff, physicians, and leadership.
• Monitors delivery of patient services and plan for space allocation.
• Order clinical equipment and supplies to fill patient needs and meet financial concerns.

Education:

• Bachelor’s Degree or Clinical Degree is required. Clinic Management experience will be considered in lieu of Degree.

• For an RN Candidate: Current NM RN License and BLS Certification required. Certification for Medical Office Manager (CMOM) preferred.

• Able to proceed on own initiative using independent judgment and disc