Opal Platform Operations

<p> </p><p><strong>About Welo Global</strong> </p> <p>Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. <em><a href="https://www.weloglobal.com/">weloglobal.com</a> </em> </p> <p></p><p><br></p><p> </p><p> </p><p><strong><span data-contrast="none">ROLE OVERVIEW</span></strong></p> <p></p> <p> </p><p data-start="279" data-end="489">This role sits at the operational core of our internal platform, Opal, ensuring clients are configured, operational, and supported without requiring direct AI/ML Engineering involvement for routine matters.</p> <p data-start="491" data-end="826">The ideal candidate is a technical operator with a strong problem-solving mindset, capable of bridging client delivery and platform mechanics. You should be comfortable troubleshooting a broken MT pipeline, presenting performance data in a QBR, and building lightweight automation to eliminate manual work—all within the same week.</p> <p><span data-ccp-props="{" 335559685":0}"=""> MAIN RESPONSIBILITIES </span></p> <ul> <li data-section-id="bomh6s" data-start="858" data-end="1144">Configure and maintain platform environments across TMS platforms (e.g., XTM, Phrase, memoQ, Trados), including MT engine connections, workflows, AIPE/AIQE parameters, and provider-level settings (glossaries, dictionaries, model selection).</li> <li data-section-id="1m173oy" data-start="1146" data-end="1422">Act as the primary diagnostics layer between production teams and AI/ML Engineering. Investigate MT quality issues, identify root causes (data, engine, pipeline, or TMS), and escalate with clear reproduction steps and context.</li> <li data-section-id="1xirx4z" data-start="1424" data-end="1678">Manage end-to-end MT operations: data preparation, TM analysis, engine training, evaluation, deployment, and monitoring. Maintain relationships with MT providers and identify opportunities to optimise performance.</li> <li data-section-id="14kzpi2" data-start="1680" data-end="1950">Support pre-sales as an MT/AI subject matter expert. Build ROI models, prepare QBR insights (e.g., edit distance trends, MT savings, cost usage), and advise clients on MT strategy, including engine selection and content suitability.</li> <li data-section-id="ejg3lk" data-start="1952" data-end="2201">Identify and eliminate manual processes through automation. Design or build tools, scripts, and workflows that reduce human intervention and improve scalability. This is a core expectation of the role.</li> </ul> <p><strong>TECHNICAL SKILLS & REQUIREMENTS </strong></p> <p> </p> <p><strong>Core Technical Skills </strong></p> <p> </p><ul> <li data-section-id="k0zh36" data-start="2438" data-end="2588">Hands-on experience with at least one major TMS (XTM, Phrase, memoQ, Trados), including configuration of MT integrations, workflows, and templates</li> <li data-section-id="dfv72t" data-start="2589" data-end="2667">Strong understanding of XLIFF/MXLIFF formats and translation pipelines</li> <li data-section-id="14beym6" data-start="2668" data-end="2774">Experience integrating MT providers (e.g., Google AutoML, Microsoft Custom Translator, DeepL, Systran)</li> <li data-section-id="1t8ac91" data-start="2775" data-end="2891">Knowledge of MT customisation, including training data, model types (generic vs custom NMT), and quality drivers</li> <li data-section-id="io0atp" data-start="2892" data-end="2993">Familiarity with MT evaluation metrics (BLEU, TER, edit distance) and human evaluation frameworks</li> <li data-section-id="8grrxp" data-start="2994" data-end="3096">Understanding of the MT lifecycle: preprocessing, training, evaluation, deployment, and monitoring</li> <li data-section-id="53u76s" data-start="3097" data-end="3206">Ability to navigate provider platforms and understand their capabilities, limitations, and pricing models</li> </ul> <p><strong>Technical Experience</strong></p> <p> </p><ul> <li data-section-id="1vk991b" data-start="3238" data-end="3363">Experience using<strong> </strong>Python (or AI-assisted coding tools) to build scripts for data processing (e.g., cleaning TMX files)</li> <li data-section-id="1077cc4" data-start="3364" data-end="3454">Strong data manipulation skills (e.g., Pandas or equivalent via AI-assisted workflows)</li> <li data-section-id="iq6uxi" data-start="3455" data-end="3526">Basic SQL proficiency (writing, generating, and validating queries)</li> <li data-section-id="2b1t56" data-start="3527" data-end="3621">Experience building lightweight tools or internal apps (e.g., dashboards, file processors)</li> <li data-section-id="1byswr2" data-start="3622" data-end="3716">API integration experience: reading documentation, generating code, testing, and debugging</li> <li data-section-id="1nwi3hf" data-start="3717" data-end="3782">Comfortable working in terminal/command-line environments</li> <li data-section-id="lamqw0" data-start="3783" data-end="3852">Ability to read and validate code, including AI-generated scripts</li> <li data-section-id="mlwr8f" data-start="3853" data-end="3933">Strong understanding of data workflows (input → transformation → output)</li> </ul> <p> </p><h4 data-section-id="1ivv7zx" data-start="3940" data-end="3959">Data & Reporting</h4> <ul data-start="3961" data-end="4117"> <li data-section-id="1whc8x0" data-start="3961" data-end="4011">Excel / Google Sheets (including pivot tables)</li> <li data-section-id="1fnxcth" data-start="4012" data-end="4051">Power BI or similar reporting tools</li> <li data-section-id="34a4xm" data-start="4052" data-end="4117">Familiarity with structured data formats: CSV, JSON, XML, TMX</li> </ul> <p><strong>Other Skills </strong></p> <p> </p><ul data-start="4145" data-end="4441"> <li data-section-id="2x32ir" data-start="4145" data-end="4166">Python (advanced)</li> <li data-section-id="qzch1l" data-start="4167" data-end="4206">LLM / prompt engineering experience</li> <li data-section-id="1gddunx" data-start="4207" data-end="4248">Annotation tools (e.g., Label Studio)</li> <li data-section-id="1cwzs7w" data-start="4249" data-end="4286">Cloud platforms (GCP, Azure, AWS)</li> <li data-section-id="ndr3ux" data-start="4287" data-end="4331">Jira or similar project management tools</li> <li data-section-id="3q9p0n" data-start="4332" data-end="4441">Localization industry knowledge (translation workflows, post-editing, quality frameworks, LSP operations)</li> </ul> <p><strong>COMPETENCIES</strong></p> <p> </p><ul> <li data-section-id="cy5sg2" data-start="4476" data-end="4548"><strong data-start="4478" data-end="4498">Bias for action:</strong> Prioritises speed and execution over perfection</li> <li data-section-id="1eyd6s1" data-start="4549" data-end="4634"><strong data-start="4551" data-end="4574">Automation mindset:</strong> Constantly identifies opportunities to remove manual work</li> <li data-section-id="1dzoert" data-start="4635" data-end="4721"><strong data-start="4637" data-end="4651">Ownership:</strong> Works independently and makes decisions with incomplete information</li> <li data-section-id="138vuo2" data-start="4722" data-end="4810"><strong data-start="4724" data-end="4749">Commercial awareness:</strong> Understands how MT impacts revenue, cost, and client value</li> <li data-section-id="1ap4lmc" data-start="4811" data-end="4878"><strong data-start="4813" data-end="4845">Problem-solving orientation:</strong> Focuses on outcomes, not tools</li> </ul> <p></p> <p>We prioritise problem-solving ability using modern tools, including AI-assisted development (e.g., Cursor, Claude Code, Copilot), over memorisation of syntax.</p> <p> </p> <p>This role is not about traditional engineering. It is about using AI and modern tools to solve operational problems quickly and effectively, and knowing when the solution is correct.</p> <p></p> <p></p> <p></p> <p></p> <p></p> <p> </p><p> </p> <p></p> <p></p> <p></p><p><br></p><p></p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...