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Operations Associate
<h3 style="line-height:1.38;margin-top:19px;margin-bottom:5px;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Job Overview</span></span></span></span></span></span></h3><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We’re looking for a highly organized and proactive Operations Associate to support the planning, coordination, and execution of multiple projects across the business. In this role, you’ll manage project trackers, monitor timelines, create SOPs, and ensure teams stay aligned and on schedule.</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">You’ll work closely with cross-functional teams to drive projects forward, provide status updates, and help improve operational processes. This role is ideal for someone with strong project management skills, excellent attention to detail, and experience using tools like ClickUp, Google Sheets, and AI tools such as ChatGPT in a fast-paced, remote environment aligned with UK working hours.</span></span></span></span></span></span><br><br><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Core Tasks:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Assist in leading and managing projects from inception to completion</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Coordinate communication and output between multiple teams</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Maintain project tracker with up-to-date information and status updates</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Provide regular reporting on and constantly assess project statuses and progress</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Facilitate collaboration across project teams as needed</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Act as point of contact for all project updates and initiatives</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Drive project timelines, manage risks, and ensure team adherence to quality standards</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Adjust workflows and processes in response to changing requirements and feedback</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Create and edit relevant SOPs</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Perform other ad-hoc IT, training, research, and administrative tasks as required</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Must-Have:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">3+ years experience in a operations or project Management role</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience working in a fast-paced setting managing teams and multiple projects</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Keen attention to detail with a high level of conscientiousness and execution</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience using Clickup for project management (or similar tool)</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong written and verbal English communication skills</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Intermediate Excel / Google Sheets</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Hands on experience using AI tools like ChatGPT and a willingness to share knowledge</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Familiarity with Slack and Gmail/Suite for internal team communication</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ability to work full-time in UK-aligned timezone</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Nice to Have:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:12pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience working in Ops / PM for an ecommerce company </span></span></span></span></span></span></li></ul>