Operations Coordinator

<p><strong>*Please note we do require all candidates to reside in the UK*</strong></p><p><strong>Location: </strong>Remote</p><p><strong>Reports to: </strong>Operations Team Lead</p><p><strong>Salary:</strong> £28,000 per annum </p><p><strong>Work pattern:</strong> Full time permanent</p><hr><p><strong>About us</strong></p><p>Our teams at ProblemShared are growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.</p><p>The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.</p><p>ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof. </p><p><strong>The Role</strong></p><p>Our team is growing and we are looking for experienced Operations Coordinator to join our Medication team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company with a client-centred approach.<strong><br></strong><br><strong>What you will do</strong></p><ul><li><p>Co-ordinating and providing welcome meetings for new clients enrolled into the service.</p></li><li><p>Booking in sessions and ensuring clients are clear on what to expect, when their appointment will take place and how to access the session.</p></li><li><p>Ensuring clients receive their pre-session forms and appointment information before the sessions that are booked into the system in a timely manner.</p></li><li><p>Liaising with clients to action any changes to appointments and diary management.</p></li><li><p>Ensuring reports are completed on time, formulated and professionally presented, quality checked and sent on to service users within agreed KPI’s.</p></li><li><p>Supporting the Operations Team Lead to ensure the smooth and efficient flow for clients through their ProblemShared journey.</p></li><li><p>Ensuring client records are maintained with up-to-date information.</p></li><li><p>Accurately recording client actions to allow for precise reporting.</p></li><li><p>Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries.</p></li><li><p>Managing clinician availability to ensure clients can access ND services in a timely manner</p></li></ul><p><strong>What you will need</strong></p><ul><li><p>Previous experience within healthcare</p></li><li><p>Significant administration experience</p></li><li><p>Customer service skills</p></li><li><p>Computer literate (in-house booking systems & Microsoft)</p></li><li><p>Diary management</p></li><li><p>Experience in a start-up is advantageous</p></li><li><p>Problem solving / ability to make autonomous decisions</p></li><li><p>Resilience</p></li><li><p>Team Player / supportive and helpful</p></li><li><p>Good communication</p></li></ul><p><strong>In return we will offer you</strong></p><ul><li><p>Annual Performance related bonus</p></li><li><p>Company Pension Scheme</p></li><li><p>30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave</p></li><li><p>Private health insurance</p></li><li><p>Blue Light card / discounts</p></li><li><p>Enhanced family friendly policies</p></li><li><p>Flexible working with the option of free co-working</p></li><li><p>All company and team in person meet ups</p></li><li><p>Access to a range of wellbeing activities</p></li><li><p>Access to development / training opportunities to support your career ambition</p></li><li><p>One volunteering day per year</p></li></ul><p><strong>Our Recruitment Process and Next Steps</strong></p><p>At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.</p><p>We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their <strong>unique qualities.</strong> We offer tailored opportunities and adjustments to help each individual reach their full potential.</p><p><strong>Our process is really straightforward and as easy as 1-2-3!</strong></p><ul><li><p>Step 1 - Screening call</p></li><li><p>Step 2 - Interview</p></li><li><p>Step 3 - Offer</p></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...