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Paid Internship - Information Technology
<div><b><span style="font-size: 12px;">CuraLinc Healthcare is seeking an IT Help Desk Intern to support our Information Technology department. This intern will develop professional skills through mentorship, networking opportunities, and structured learning experiences.</span></b></div> <div><span style="font-size: 12px;"> </span></div> <div><span style="font-size: 12px;"> </span></div> <div><span style="font-size: 12px;">CuraLinc Healthcare delivers transformative mental health care fueled by </span></div> <div><span style="font-size: 12px;">connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.</span></div> <div><span style="font-size: 12px;"> </span></div> <div><span style="font-size: 12px;"> </span></div> <div><span style="font-size: 12px;">CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.</span></div> <div><span style="font-size: 12px;"> </span></div> <div><span style="font-size: 12px;"> </span></div> <div><span style="font-size: 12px;">We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.</span></div> <div><span style="font-size: 12px;"> </span></div> <div><span style="font-size: 12px;"> </span></div> <div><u><span style="font-size: 12px;">We are Currently Seeking a Summer Intern in the Following Area</span></u></div> <ul> <li>Help Desk - Information Technology</li> </ul> <div><span style="font-size: 12px;"> </span></div> <div><u><span style="font-size: 12px;">Primary Responsibilities</span></u></div> <div> </div> <div><b>Core Technical Skills</b></div> <div> <ul> <li><span style="font-size: 12px;">Diagnosing Common Hardware Issues (Laptops, Printers, Peripherals) </span></li> <li><span style="font-size: 12px;">Basic Networking Concepts (Wi-Fi Issues, IP Addresses, Connectivity) </span></li> <li><span style="font-size: 12px;">Operating Systems Support (Mostly Windows, Sometimes Macos/Linux) </span></li> <li><span style="font-size: 12px;">Installing and Configuring Software</span></li> </ul> <div><b><span style="font-size: 12px;"><span style="font-size: 12px;">Common Daily Tasks</span></span></b></div> <ul> <li><span style="font-size: 12px;">Resetting Passwords and Unlocking Accounts </span></li> <li><span style="font-size: 12px;">Setting Up New User Accounts and Devices </span></li> <li><span style="font-size: 12px;">Troubleshooting Login or Email Issues </span></li> <li><span style="font-size: 12px;">Escalating Complex Problems to Higher-Level IT Staff</span></li> </ul> <div><b><span style="font-size: 12px;">Customer Service & Communication</span></b></div> <ul> <li><span style="font-size: 12px;">Explaining Technical Issues in Simple Terms </span></li> <li><span style="font-size: 12px;">Handling Frustrated or Non-Technical Users Professionally </span></li> <li><span style="font-size: 12px;">Asking the Right Questions to Understand Problems </span></li> <li><span style="font-size: 12px;">Writing Clear Emails and Chat Responses</span></li> </ul> <div><b><span style="font-size: 12px;">Ticketing & Support Systems</span></b></div> <ul> <li><span style="font-size: 12px;">Using Zoho Ticketing System </span></li> <li><span style="font-size: 12px;">Logging, Categorizing, and Prioritizing Issues </span></li> <li><span style="font-size: 12px;">Documenting Solutions Clearly for Future Reference </span></li> <li><span style="font-size: 12px;">Following SLAs (Response and Resolution Time Expectations)</span></li> </ul> </div> <div> </div> <div><u><span style="font-size: 12px;">Required/Minimum Qualifications </span></u></div> <ul> <li><span style="font-size: 12px;">Student with a Minimum of 1 year in a Bachelor's Program or Currently Enrolled in a Graduate Program</span></li> </ul> <div><span style="font-size: 12px;"> </span></div> <div><u><span style="font-size: 12px;">Schedule </span></u></div> <ul> <li><span style="font-size: 12px;">Twelve Week Program</span></li> <li><span style="font-size: 12px;">Monday - Friday, 20-25 Hours/Week from May 18 - August 14</span></li> </ul> <div><span style="font-size: 12px;"> </span></div> <div><span style="font-size: 12px;">CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.</span></div><br>
