PART TIME: Call Center Advisor/Appointment Scheduler

We are looking for a "sharp, quick learning, coachable and go getting having attitude" Call Center Advisor/Appointment Scheduler to join our team. This role involves answering incoming calls, scheduling appointments, and providing excellent customer service. You will work remotely on PST time zone, requiring reliable internet and a personal computer (with potential discussion on specific requirements). Occasional overtime may be required as needed.

  • Part Time: (8:30am-4:30pm PST Saturday & Sunday)

Job Responsibilities

  • Answer incoming calls to schedule appointments and answer client questions, providing timely, accurate, and excellent customer service.
  • Make outbound calls to follow up on inquiries and schedule appointments.
  • Comfortable cold calling & willingness to cold call
  • Deliver customer service that promotes goodwill and maintains professional communication.
  • Enter data accurately into the CRM system and manage client information.
  • Assist in other tasks as needed.

Compensation and Benefits:

  • Pay: $20 per hour
  • Schedule: 16 hours per week, weekends required. First two weeks of training (M, Tue, and Wed)
  • No additional benefits provided.

Minimum Qualifications:

  • High School Diploma.
  • 1 year of customer service/call center experience (REQUIRED).
  • Ability to commit to a 20-hour weekly schedule.
  • Dependable internet and personal computer (can be discussed).
  • Proficiency in English.
  • Strong computer skills and ability to navigate professional email and other daily communication tools.
  • Excellent personality, communication skills, and a goal-driven mindset.

Preferred Qualities:

  • Willingness to learn new customer service techniques, comfortability with taking direction, "coachable," with a positive attitude during challenge.
  • Self-motivated, proactive, and eager to learn.
  • Dependable, consistent, detail-oriented, and efficient at multitasking.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

  • Work from home

Application Question(s):

  • What is the schedule of the position that you are applying for?
  • Will you require your own computer or are you needing one?
  • Do you acknowledge that this is only a part-time position with no benefits?

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...