Practice Technical Manager

<p><strong><u>Core Responsibilities</u></strong></p><p><strong>Team Leadership & Operational Management</strong></p><p>- Run the daily operations of the SRE practice: team planning, shift assignments, escalation routing, and workload balancing.<br>   <br>- Maintain a healthy on-call program: define rotation rules, track fatigue, ensure coverage, and continuously improve response maturity.<br>   <br>- Oversee incident management processes—ensuring consistent triage, high-quality postmortems, and follow-through on remediation work.<br>   <br>- Establish operational KPIs for the team (MTTA, MTTR, on-call load, ticket aging, toil reduction) and drive accountability.<br>   <br>- Coach and develop SREs at all levels through 1:1s, technical guidance, and structured growth plans.<br>   <br>- Ensure the team’s processes, documentation, and runbooks stay current and audited.<br>   </p><p><strong>Technical Oversight</strong></p><p>- Provide architecture-level guidance on resilience, observability, and reliability patterns; step in directly when the team is blocked or customer-impacting work demands senior technical judgment.<br>   <br>- Validate SLIs/SLOs and error budgets across services; ensure consistent implementation and reporting.<br>   <br>- Review and approve reliability design work—monitoring strategies, automation initiatives, CI/CD changes, deployment safety controls, and cloud cost/performance optimizations.<br>   <br>- Participate in high-severity incidents as escalation point and technical lead when needed.<br>   <br>- Ensure engineering quality for IaC, CI/CD, observability instrumentation, and Kubernetes platform operations.<br>   </p><p><strong>Cross-Functional Leadership</strong></p><p>- Act as primary point of contact for internal stakeholders (Dev, Product, Architecture, Cloud) regarding reliability strategy and prioritization.<br>   <br>- Translate business priorities into reliability roadmaps, staffing plans, and operational improvements.<br>   <br>- Align teams around shared reliability objectives—ensuring corrective actions, automation priorities, and capacity planning are actually executed.<br>   <br>- Support customer-facing conversations when reliability posture, operational processes, or technical improvements require leadership representation.<br>   </p><p><strong>Required Qualifications</strong></p><p>- 6–10 years in SRE/Operations/Platform roles, with at least 2 years leading or managing engineers.<br>   <br>- Hands-on technical background across cloud platforms (AWS/Azure/GCP) and Kubernetes.<br>   <br>- Experience defining and operating SLIs/SLOs, incident response, and postmortem programs.<br>   <br>- Strong grounding in Terraform or similar IaC, CI/CD systems, and observability technologies (Prometheus, Grafana, OpenTelemetry, ELK).<br>   <br>- Ability to assess technical work, coach engineers through complex problems, and make informed trade-offs under pressure.<br>   <br>- Excellent operational judgment: triage, prioritization, team load balancing, and process design.<br> <br>- Cloud provider certification: Professional-level certification in AWS (Solutions Architect), Azure (Solutions Architect Expert), GCP (Professional Cloud Architect), or Oracle Cloud (Architect Professional)</p><p> </p><p><strong>Nice-to-Have</strong></p><p>- Prior experience running a distributed or follow-the-sun SRE practice.<br>   <br>- Exposure to chaos engineering, fault injection, or reliability stress testing.<br>   <br>- Familiarity with cloud cost governance and rightsizing strategies.<br>   <br>- Experience improving or scaling on-call systems.</p>

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