Public Policy Manager

Job Description:

  • Track and assess policy issues in the MENA region related to risks of on-platform harm across all Meta Family of Apps (FoAs)
  • Flag emerging risks and trends to the Public Policy team for proactive intervention
  • Triage inbound content related requests from external partners across the region
  • Coordinate with relevant internal teams to follow up and resolve cases
  • Escalate any blockages or unresolved issues to sub-regional heads or designated country Points of Contact (PoCs)
  • Ensure proper documentation, closure and external response for each case
  • Support MENA Policy Stakeholders in resolving access issues to FoAs
  • Manage account escalations from external partners such as verification and account ownership, including triaging, follow-up, and case closure
  • Escalate persistent issues to sub-regional heads or country PoCs (Please specify: "which entails xxx and xxx"—add details about specific account support tasks, e.g., verifying account ownership, facilitating access restoration, etc.)
  • Maintain the team calendar, including offsite dates, leave schedules, and key regional events
  • Liaise with the Strategy & Operations team on all budgetary matters to ensure compliance and efficiency
  • Manage contracts, invoicing, and budgetary quarterly reporting for the team.

Requirements:

  • Degree in public policy, law, politics, international relations, economics, or a related field
  • 1-2 years of professional experience in policy, tech, or a similar field
  • Knowledge of tech policy issues like AI, privacy, and online safety
  • Understanding of social, cultural and political systems and policy institutions in MENA
  • Excellent communication and persuasive skills in English and Arabic
  • Ability to work collaboratively in a matrix environment
  • Strong organizational and project management skills
  • Experience in policy, operations, or content moderation within tech or social media platforms
  • Excellent communication and stakeholder management abilities
  • Ability to work independently and handle sensitive issues with discretion
  • Familiarity with the MENA region and its policy landscape is a plus.

Benefits:

  • Competitive salary
  • Healthcare contribution and inclusion in company pension scheme
  • Work laptop and phone
  • 25 days annual leave (pro-rata) plus paid bank holidays
  • Expanding workforce with potential for career progression for top performers.
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