Quality Program Manager

Discover TRIUMF, Canada's particle accelerator centre. We are a publicly funded, not-for-profit research lab that is a hub for discovery and innovation.

Our mission is to serve as Canada’s particle accelerator centre. We advance isotope science and technology, both fundamental and applied. We collaborate across communities and disciplines, from nuclear and particle physics to the life and material sciences. We discover and innovate, inspire and educate, creating knowledge and opportunity for all.

TRIUMF's diverse community of nearly 600 multidisciplinary researchers, engineers, technicians, tradespeople, staff, and students create a unique incubator for Canadian excellence, as well as a portal to premier global collaborations. Fueling innovation and improving lives, we are committed to accelerating discovery and shaping a better world.

PRIMARY FUNCTION The Quality Program Manager’s primary responsibility is developing and implementing quality management systems and programs that support the goals and objectives outlined in TRIUMF’s Five-Year Strategic Plan, and that reflect the organizational core values of integrating quality into all our processes and seeking continuous improvement opportunities across all of our systems.

RESPONSIBILITIES

Develops, implements, maintains, reviews and updates TRIUMF’s organization-wide Quality Management System including programs, procedures and standards, ensuring conformance and compliance with all applicable regulations, requirements and standards.

Leads and manages the lab’s quality function by setting strategic directions and priorities, collaborating across divisions to determine and develop approaches to organizational quality objectives.

Leads TRIUMF’s Quality Management System (QMS) Core, and advisory body that is responsible for identifying issues, mitigating impacts, and determining preventative measures.

Restructuring TRIUMF’s key operational documents within the controlled documents repository and implementing a clear and standardized document hierarchy. Will overhaul and restructure the TRIUMF’s management system, consolidate, and streamline operational documents to improve accessibility, consistency, and lifecycle management.

Assumes responsibility for developing, implementing and evaluating the effectiveness of TRIUMF’s Quality function, both for business support and technical areas. Ensures alignment of all TRIUMF quality processes with all applicable regulations and requirements.

Directs Quality activities across the lab and provides guidance and mentorship to personnel engaged in quality-related activities including providing direction for content design and development of Quality education and training programs.

Organizes the Quality function and laboratory staff to ensure effective implementation and comprehensive monitoring of Quality program requirements. Initiates specific quality policies, procedures and requirements to ensure compliance with regulators and laboratory policies. Develops and drafts policies, programs and standards, interpreting legislation and regulations as required.

Identifies and documents both quality issues and effective deployment of the Quality Management System. Recommends, monitors and reports implementation of corrective actions as well as verifies and confirms effectiveness and sustainability of proposed solutions.

Promotes an organizational culture focused on quality management and risk mitigation and fosters cultural shift to prioritize importance of incorporating quality principles in all TRIUMF activities. Institutes reporting system with target milestones, metrics and KPIs to regularly chart and report on the laboratory’s progress beyond baseline measures. Acts as Quality subject matter expert at TRIUMF analyzing laboratory needs and providing expert consultation to the executive and senior management teams as required.

This may entail participating in or chairing subcommittees or ad hoc groups requiring a quality perspective and representing TRIUMF as Quality champion to external stakeholders and other organizations.

Reviews and analyzes Quality data, reviews, and issues-tracking performance to forecast areas of concerns, identify issues and recommends proactive strategies for preventing problems before they occur.

Directs, conducts and leads internal quality audits, assessments and incident investigations; monitors trends to identify improvements and assists with external audit activities as required.

Spearheads specification and selection process and collaborates with IT to implement a commercial AI application for document restructuring and streamlining.

With technical support from IS&T, manage AI applications and projects within the Quality, Environmental, Safety & Health team.

Collaborate with Safety Program Manager on the implementation and maintenance of digital (QES

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