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Remote | IT Support & Systems Administration Specialist
We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, helpdesk workflows, identity and access management, endpoint administration, SaaS administration, and structured IT operations processes. This role supports current and upcoming remote consulting opportunities focused on structured IT support review, helpdesk workflow analysis, access management documentation, endpoint setup review, SaaS administration, and high-quality project execution. Selected professionals will apply their IT support expertise to review realistic technical support scenarios, evaluate diagnostic steps and requirements, prepare structured written outputs, and support accurate, evidence-based IT workflow tasks.
Key Responsibilities Professionals in this role may contribute to: Helpdesk & Ticket Resolution Review
- Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows
- Evaluate ticket responses against required diagnostic procedures, source materials, system behavior, and defined resolution criteria
- Support structured review of troubleshooting notes, runbooks, incident write-ups, and ticket documentation
- Identify missing information, incomplete diagnostics, incorrect resolutions, and expected support outcomes
- Review access management scenarios involving user provisioning, deprovisioning, role-based access, SSO, MFA, permission changes, and account lifecycle workflows
- Evaluate access-change requests against defined roles, approval requirements, security expectations, and target access states
- Support structured review of IAM workflows using systems such as Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, or similar tools
- Prepare clear written explanations for access and identity decisions based on source materials and verifiable criteria
- Review endpoint and SaaS administration scenarios involving device setup, baseline configuration, license management, admin settings, and target system states
- Evaluate device setup and software access workflows against documented requirements, setup checklists, and configuration standards
- Support structured review of endpoint management materials using tools such as Jamf, Intune, Jira, ServiceNow, or similar systems
- Maintain accuracy, consistency, and professional judgment across submitted work
- 2+ years of experience in IT support, helpdesk, service desk, systems administration, desktop support, technical support, or related IT roles
- Experience with one or more areas such as identity and access management, endpoint management, SaaS administration, ticketing workflows, device setup, license management, SSO, MFA, or user lifecycle support
- Familiarity with tools such as Okta, Active Directory, Entra ID, Jamf, Intune, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems
- Comfort reading and preparing IT artifacts such as tickets, runbooks, access-change requests, incident write-ups, troubleshooting notes, device setup checklists, and admin documentation
- Strong written communication skills and ability to explain IT support decisions clearly
- Ability to follow structured instructions and produce evidence-based work
- A degree or professional background in information technology, computer science, information systems, cybersecurity, systems administration, technical support, or a related field is helpful
- Equivalent practical experience in IT support, helpdesk operations, systems administration, endpoint management, or SaaS administration is also highly relevant
- CompTIA A+, Network+, Security+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certification
- Experience with SSO, MFA, RBAC, provisioning, deprovisioning, endpoint configuration, or SaaS license management
- Familiarity with ITSM workflows, SLA tracking, incident management, service request handling, or support escalation processes
- Experience preparing or reviewing runbooks, incident write-ups, access requests, support tickets, device setup guides, or troubleshooting documentation
- Strong attention to detail in technical, security-sensitive, and documentation-based workflows
- Apply IT support and systems administration expertise to structured remote project work
