Remote Medical Collections Specialist

<p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 11pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif;"><i><span style="font-size: 11pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">As a Remote Medical Collections Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. </span></i></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 11pt; margin-top: 0pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our team members enjoy a robust benefits package including:</span></i></span></p><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Paid Time Off (PTO)</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Comprehensive Health Benefits - Medical, Dental & Vision</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> 401k with company match</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Tuition reimbursement </span></i></span></li></ul><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 11pt; margin-top: 11pt;"><br><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The Remote Collections Specialist is responsible for processing, reviewing, and verifying reimbursement claims to ensure accuracy, compliance, and timely resolution. This role involves analyzing account balances, identifying discrepancies, and applying appropriate transaction codes to facilitate accurate claims processing. The Reimbursement Specialist I collaborates with internal teams to support workflow efficiency, revenue integrity, and compliance with payer guidelines while maintaining productivity and accuracy standards. </span></i></span></p><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Processes and verifies reimbursement claims, ensuring accuracy and compliance with payer guidelines and regulatory requirements.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reviews and resolves claim discrepancies, identifying incorrect payments, denials, or underpayments and taking appropriate action.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Applies correct transaction codes to accounts, ensuring proper claim adjudication and reimbursement flow.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Monitors and follows up on outstanding claims, ensuring timely resolution and payment collection.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Collaborates with revenue cycle teams and payers to investigate claim denials and appeal decisions when necessary.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Researches and interprets payer policies, ensuring adherence to reimbursement requirements and claim submission rules.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Documents account actions accurately and thoroughly in the appropriate systems, maintaining compliance with department protocols.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Identifies process improvement opportunities, contributing to increased efficiency and streamlined reimbursement workflows.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Maintains strict confidentiality of patient and financial information, ensuring compliance with HIPAA and corporate policies.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Performs other duties as assigned.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Complies with all policies and standards.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This is a fully remote opportunity.</span></i></span></li></ul><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 11pt; margin-top: 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><strong>Qualifications</strong></span></i></span></p><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">H.S. Diploma or GED required</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Associate Degree or coursework in Accounting, Finance, Healthcare Administration, or related field preferred</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">0-1 years of experience in medical billing, reimbursement, claims processing, or accounts receivable required</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Experience with payer reimbursement policies, claim adjudication, and healthcare revenue cycle operations preferred</span></i></span></li></ul><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 11pt; margin-top: 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><strong>Knowledge, Skills and Abilities</strong></span></i></span></p><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Strong knowledge of medical billing, reimbursement procedures, and payer guidelines.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Familiarity with claim submission, denial management, and appeals processes.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Ability to analyze account balances, identify discrepancies, and apply appropriate adjustments.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Proficiency in electronic health records (EHR), billing software, and reimbursement systems.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Strong problem-solving and critical-thinking skills, ensuring accurate claims resolution.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Effective communication and collaboration skills, working with payers, revenue cycle teams, and internal departments.</span></i></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Knowledge of HIPAA, compliance regulations, and healthcare reimbursement standards.</span></i></span></li></ul><p dir="ltr" style="line-height: 1.38; margin-bottom: 12pt; margin-top: 12pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Arial, sans-serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"><u>We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.</u></span></span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 12pt; margin-top: 12pt;"><span style="background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: Arial, sans-serif;"><span style="font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.</span></span></p><p> </p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 10pt; margin-top: 0pt;"><span style="background-color: transparent; color: rgb(34, 34, 34); font-family: Arial, sans-serif;"><i><span style="font-size: 11pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.</span></i></span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...