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Remote Medical Scheduling Specialist - Patient Access Center

June 3, 2026

As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including:<ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"> Paid Time Off (PTO)</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Comprehensive Health Benefits - Medical, Dental & Vision</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"> 401k with company match</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Tuition reimbursement </li></ul>Job Summary The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership.Essential Functions<ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Completes accurate patient appointment scheduling across multiple clinics, depending on assignment.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Verifies patient demographics and insurance information, ensuring compliance with applicable requirements.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Performs other duties as assigned.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Complies with all policies and standards.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">This is a fully remote opportunity.</li></ul>Qualifications<ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">H.S. Diploma or GED required</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">1-3 years of experience in scheduling, operations, or healthcare administration required</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations </li></ul>Knowledge, Skills and Abilities<ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Proficiency in scheduling software, EMR systems, and Microsoft Office Suite.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Excellent verbal and written communication skills with strong customer service orientation.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Delivers prompt, courteous, and knowledgeable support to customers.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Strong problem-solving skills and attention to detail.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments.</li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols.</li></ul>We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Remote Medical Scheduling Specialist - Patient Access Center

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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