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[Remote] Supervisory Social Services Assistant
Note: The job is a remote job and is open to candidates in USA. USAJOBS is seeking a Supervisory Social Services Assistant to work in the Veterans Crisis Line, part of the Veterans Health Administration. This role involves overseeing a team, advocating for resources, and ensuring quality training and monitoring of staff to provide effective suicide prevention and crisis intervention services for veterans and their families.
Responsibilities
- Meets regularly with direct reports and program staff to understand and meet changing customer requirements and to establish priorities
- Serves as an advocate for the silent monitoring team with the supervisor and other VCL leadership
- Identifies team requirements and initiates requests for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting team goals and objectives
- Plans and assigns work in a manner that promotes a smooth flow and even distribution of workload with subordinates
- Sets and adjusts short-term priorities and prepares work schedules
- Assigns work to subordinate employees based on organizational priorities and consideration of difficulty and requirements of assignments such that the experience, training, and abilities of staff are utilized effectively to meet organization and customer needs
- Balances workload and provides advice, guidance, and direction on a range of silent monitoring, training, and administrative issues
- Sets priorities and deadlines for work assignments and special projects assigned to team
- Recommends or approves personnel actions
- Effects minor disciplinary measures, such as warnings and reprimands, recommending action in more serious cases
- Determines and implements methods to improve quality and quantity of work efforts
- Plans, organizes, and directs the activities of the silent monitoring office, ensuring that monitoring and training provided by subordinates complies with legal and regulatory requirements and meets customer needs
- Provides staff training and directions/guidance on the monitoring processes. Serves as a coach and mentor to staff supervised as well as to other SSAs in the organization
- May perform silent monitoring to SSAs or observe staff providing those services
- Serves as the SME in the creation, evaluation, modification, and oversight of SSA training
- Develops and revises classes, briefings, lesson plans, methods of instruction, training-aid materials and multimedia instructional materials using Microsoft Power Point, Word, and Excel
- Reviews and analyzes new information and incorporates into existing training material
- Maintains complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
- Develops, organizes, and conducts training needs assessments for SSAs obtaining information from staff supervised, and direct or indirect feedback from SSAs and VCL supervisors and managers
- Analyzes results of needs assessments, information provided by subordinate staff and conducted monitoring sessions, performance evaluations and other feedback mechanisms, as well as information provided by supervisors and other VCL trainers to document SSA performance concerns, deficiencies, and other challenges
- Develops goals and objectives that integrate VCL and silent monitoring objectives
- Establishes or recommends new or changes to policies and procedures for accomplishment of silent monitoring objectives
- Coordinates plans and schedules with other organization managers and customers as appropriate
- Establishes metrics and analysis systems to ensure actions are timely and reviewed at critical points
- Follows-up to ensure complete and quality resolution of discrepancies
- Assesses and revises policies and procedures as needed to find ways to improve quality, timeliness, and efficiency of work. Serves as a point of contact for operational technical concerns
- Performs other related duties as assigned
Skills
- You must be a U.S. Citizen to apply for this job
- To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job
- Selective Service Registration is required for males born after 12/31/1959
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
- As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest
- To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/26/2026
- Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
- Individual Occupational Requirement (IOR): The IOR is a basic requirement that must be met by every applicant in order to qualify for entry into this occupational series and is something that cannot be waived
- For this position, you may qualify based on your experience and/or education described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-08) in the normal line of progression for the occupation in the organization
- In order to meet the minimum qualifications for this position, you must meet at least 4 of the 7 following specialized experience requirements: Skill in applying regulations and procedures as it relates to mental health and suicide prevention; Ability to develop, review, implement, evaluate and modify training using various modes of delivery; Ability to design, evaluate, and modify training plans and objectives that meet the technical needs of staff, supervisors, and the organization; Knowledge of CAPRI, Outlook, PKI, Excel, and other computer software programs to develop and provide SSA training; Knowledge of procedural assignments to include familiarity with clinical settings; Provides staff training and directions/guidance on the monitoring processes; Assigns work to subordinate employees based on organizational priorities
- Education: Applicants may substitute education for the required experience. Applicants must possess a Master's Degree or have successfully completed two years of graduate-level education leading to a Master's Degree or equivalent graduate degree that is directly related to the work of this position
- Combination: Applicants may possess an equivalent combination of specialized experience and graduate education with courses directly related to the work of this position that demonstrates your ability to perform the duties of this position
- You will be rated on the following Competencies for this position: Leadership, Strategic Thinking, Technical Competence, Administration and Management
- Experience refers to paid and unpaid experience, including volunteer work done through National Service programs
- Physical Requirements: The work is sedentary. There may be some walking, standing, bending, and carrying of light items
- Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications
Company Overview
