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Remote Technical Customer Support / Mexico City
<p>VideoJet</p><p><span>Remote Technical Customer Support – Ciudad de México</span></p><p><span>Desde la fecha de vencimiento hasta la codificación para el seguimiento y rastreo de productos, la tecnología de <b>Videojet</b> ayuda a garantizar que los productos vendidos en todo el mundo sean auténticos y seguros para los consumidores en mercados de alimentos, bebidas, farmacéutico e industrial.</span></p><p><span>Como líder global en la industria de marcaje y codificación, nuestro crecimiento continuo te da la oportunidad de desarrollar tu carrera en una compañía innovadora, orientada al cliente y con impacto real en la operación de plantas de producción alrededor del mundo.</span></p><p><span><b>Esta posición estará ubicada en Ciudad de México.</b></span></p><p><span>Ofrecemos</span></p><ul><li><p><span>Formar parte de una compañía global, innovadora y líder en su industria.</span></p></li><li><p><span>Exposición y colaboración con distintas áreas, lo que brinda mayor visibilidad dentro de la organización.</span></p></li><li><p><span>Oportunidades reales de crecimiento y desarrollo profesional.</span></p></li><li><p><span>Un entorno dinámico, orientado a la mejora continua y al alto desempeño.</span></p></li><li><p><span>Aprendizaje constante en tecnologías, procesos y atención técnica especializada.</span></p></li></ul><p><span>En este rol, un día típico se verá así:</span></p><ul><li><p><span>Brindar atención técnica remota diaria a clientes para resolver necesidades de funcionamiento en equipos Videojet dentro de plantas de producción.</span></p></li><li><p><span>Gestionar de principio a fin cada caso técnico, desde la recepción y priorización de llamadas hasta la resolución remota, cierre del caso o solicitud de despacho técnico en campo.</span></p></li><li><p><span>Monitorear equipos conectados a través del sistema remoto de Videojet, generando históricos y bitácoras de eventos.</span></p></li><li><p><span>Identificar fallas recurrentes y elaborar reportes semanales de actividad por modelo, ubicación y cliente para proponer contramedidas.</span></p></li><li><p><span>Interactuar con escalamiento global para atender fallas identificadas como alarma y obtener una solución expedita.</span></p></li><li><p><span>Trabajar de forma colaborativa con distintas áreas para apoyar objetivos relacionados con venta de piezas, equipos y consumibles, con base en el análisis del comportamiento de fallas reportadas en campo.</span></p></li><li><p><span>Retroalimentar a personal técnico y gerencias de servicio sobre casos específicos identificados en campo para el desarrollo de contramedidas.</span></p></li></ul><p><span>Los requisitos esenciales del puesto incluyen:</span></p><ul><li><p><span><b>Licenciatura en Ingeniería</b> concluida.</span></p></li><li><p><span>Entre <b>3 y 5 años de experiencia comprobable</b> en servicio técnico o atención técnica a clientes.</span></p></li><li><p><span>Historial de atención exitosa a clientes y/o logros demostrables.</span></p></li><li><p><span>Inglés básico.</span></p></li><li><p><span>Manejo de <b>ERP</b>, preferiblemente <b>Salesforce</b> y <b>Oracle</b>.</span></p></li><li><p><span>Excel intermedio.</span></p></li><li><p><span>PowerPoint básico.</span></p></li><li><p><span>Manejo de software de gestión de proyectos, como Project, Trello o herramientas similares.</span></p></li></ul><p><span>Buscamos a alguien con:</span></p><ul><li><p><span>Experiencia comprobable en atención a clientes para servicio técnico.</span></p></li><li><p><span>Perfil automotivado, dinámico, proactivo y orientado a la mejora continua.</span></p></li><li><p><span>Buenas habilidades de negociación, manejo de objeciones y trabajo en equipo.</span></p></li><li><p><span>Tolerancia a la frustración, resiliencia y flexibilidad para adaptarse rápidamente al cambio y priorizar de forma eficaz.</span></p></li><li><p><span>Alto nivel de organización, profesionalismo, autogestión y manejo efectivo del tiempo.</span></p></li><li><p><span>Afinidad con entornos industriales y capacidad para entender configuraciones diversas en plantas de producción y servicio de campo.</span></p></li></ul><p><span>Al unirte a la red global de <b>Veralto</b>, compuesta por más de 16,000 colaboradores, formarás parte de una cultura y entorno de trabajo únicos, donde el propósito se encuentra con la posibilidad: donde el trabajo que realizas genera un impacto diario en los recursos y bienes esenciales de los que todos dependemos, y donde tendrás valiosas oportunidades para profundizar tus habilidades, perseguir tus ambiciones y desarrollar tu carrera.</span></p><p>At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.<span> </span>Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.<br> </p><p><b>Unsolicited Assistance</b></p><p><span>We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the </span><a href="https://www.veralto.com/our-companies/" target="_blank">Veralto companies</a><span>, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.</span></p>