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Representante de Atención al Cliente de Viajes (Remoto)
<p><span style="font-family: inherit; font-size: 0.875rem;">Somos un equipo de viajes remoto y estamos incorporando un/a </span><strong style="font-family: inherit; font-size: 0.875rem;">Representante de Atención al Cliente de Viajes</strong><span style="font-family: inherit; font-size: 0.875rem;"> para brindar apoyo a nuestros clientes en cada etapa de su experiencia de viaje, desde la reserva inicial hasta el seguimiento posterior al viaje.</span></p> <p>Serás la voz de nuestro equipo: atendiendo consultas, resolviendo inconvenientes y asegurándote de que cada viajero se sienta informado y bien atendido. Es un puesto completamente remoto con horario flexible y capacitación completa desde el primer día. No se requiere experiencia previa en la industria de viajes.</p><p><span style="color: rgb(17, 17, 17); font-family: inherit; font-size: 1.44em; font-weight: 700;">Responsabilidades Principales</span></p><ul><li>Atender consultas de clientes de manera profesional por correo electrónico, teléfono y plataformas de mensajería.</li><li>Gestionar cambios de itinerario, cancelaciones y solicitudes especiales de viaje. </li><li>Investigar destinos, ofertas y opciones de viaje según las necesidades y presupuesto de cada cliente.</li><li>Preparar itinerarios de viaje personalizados y cotizaciones simples.</li><li>Resolver dudas sobre reservas y brindar soluciones de forma rápida y eficiente.</li><li>Mantener actualizados los datos de los clientes y los registros de reservas.</li><li>Asistir a sesiones virtuales de capacitación opcionales y mantenerse al día con las tendencias de viajes y promociones de proveedores.</li></ul> <h3>Lo Que Buscamos</h3> <ul><li> Excelentes habilidades de comunicación e interpersonales.</li><li>Actitud amable y profesional con gran atención al detalle.</li><li>Persona autónoma, organizada y capaz de trabajar de manera independiente.</li><li>Confianza en el uso de computadoras, correo electrónico y herramientas en línea.</li><li>Experiencia previa en viajes, hotelería, ventas o servicio al cliente es un plus, pero no es obligatoria.</li></ul> <h3>Requisitos Técnicos</h3> <ul><li> Laptop o computadora de escritorio.</li><li>Conexión estable a internet de banda ancha.</li><li>Teléfono inteligente para comunicación y actualizaciones.</li><li>Espacio de trabajo tranquilo, adecuado para conversaciones con clientes.</li></ul> <h3>Beneficios</h3> <ul><li> Trabajo 100% remoto desde cualquier lugar.</li><li>Horario flexible que se adapta a tu estilo de vida.</li><li>Acceso a beneficios y descuentos exclusivos en viajes.</li><li>Capacitación completa y apoyo continuo.</li><li>Ambiente de equipo amigable y colaborativo.</li></ul> <p><br></p>