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Revenue Manager
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(K) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Employee Hotel Rates, other discounts, perks and more
What We're Looking For: The Revenue Manager supports the (Area) Director of Revenue Management in implementing Revenue Management efforts with the overall objective of driving profitable hotel revenue and increasing market share. Job responsibilities include, but are not limited to, running and supervising the daily on-property Revenue Management processes for the hotel, setting & executing pricing strategy, inventory management, Group block management, and conducting meetings such as Group Business Review, Group Pickup and Revenue Strategy Meetings.
Who You Are:
- A relationship builder with a dynamic approach to developing connections
- An analytical thinker who is able to break down complex situations, analyze, explain, and suggest strategy ideas & changes/improvements to senior leadership
- An assertive leader who confidently defends a point of view and becomes a driving force for change when needed
- Detail oriented, organized and able to prioritize work load
- Agile in multi-tasking and able to make sound decisions based on available information
- A continually curious forward thinker who loves to learn and find creative solutions
What You'll Do:
- Oversee daily Revenue Management processes for the hotel such as running & distribution of reports, pricing and inventory management
- Manage Definite Groups, including:
- Complete the Group Forecast
- Create Group Plug forecast (based on rooms and meeting space availability)
- Review and Update Definite group wash weekly for monthly forecasts
- Present Group forecast to DOSM/DORM/DOS
- Evaluate and Approve requests for additional rooms from Sales, Event Managers and Group DSAs
- Ensure accuracy of Turnovers / Addendums turned by Group Desk
- Conduct Group Pickup Meeting and assist and direct Analyst on managing the daily group cut-offs
- Oversee Group Strategy, including:
- Review, analyze and edit MARs, Transient Protected and IDeaS Group Pricing seasons
- Provide Group Displacement Analysis and Follow Up for Outstanding Business Review decisions
- Participate and Provide Analytics for Daily Business Review. Run the meeting in the absence of the DORM
- Attend and participate in Revenue Meeting, and run the meeting in the absence of the DORM
- Monitor IDeaS G3 to approve recommended rates, length-of-stay patterns, and Demand analysis; review with DORM & DOSM.
- Incorporate data from TravelClick BI tools into hotel's Revenue Strategies
- Analyze Weekly and Monthly STAR Reports and apply lessons learned to future months and years
- Implement '13th Month' strategies so that inventory rolling into the 365-day booking window is selling with the correct rates and restrictions
- Implement Special Event strategies as necessary
- Approve Favor Rate requests
- Assist with monthly Forecast and annual Budget
- Assist with renovation displacement scenarios
- Assist in Management and development of Revenue Analyst
- Liaise with the Front Desk on Upsell strategy
- Champion Revenue Management thinking and processes across all departments in the hotel
- Ad-hoc analysis as necessary
- Cover DORM duties in their absence (with support from RDORM and CDORM)
- Attends all appropriate hotel meetings and training sessions.
Your Experience Includes:
- Experience: Previous Hotel Revenue Management experience
- A thorough understanding of Hotel Operations, either through education or through prior work experience.
- Analytical thinker; able to break down complex situations, analyze, explain, and suggest strategy ideas & changes/improvements to senior leadership
- Excellent computer skills; advanced experience with Microsoft Office applications, specifically Microsoft Excel
- Must have excellent written and oral English communication skills and telephone etiquette skills
- Must be able to type 25+ wpm
- Must be flexible to work any shift, including weekends and holidays, if required
- Previous hotel operations experience
- Previous supervisory experience
- Proficient with Opera PMS, Delphi.fdc and IDeaS G3 (or equivalent systems).
- Education: College degree in Hospitality Management or related equivalent experience.
Who You'll Supervise:
- Revenue Analyst
