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RN or LPN- Nurse Quality Clinical Management Lead Analyst

June 9, 2026

Position ScopeThe purpose of this position is to support the Quality Management Program through multiple clinical, service and operational activities by driving continuous qualityimprovement in patient safety and improvements in efficiency and effectiveness; and by supporting activities to measure clinical programs and service processes andoutcomes. This position can be a Cigna Work at Home or in office and requires minimal domestic travel of up to 5% for internal meetings, accreditation or quality components of state regulatory audits related to customer experience. This position reports to the Quality Clinical Management Manager.Major Responsibilities Reviews, investigates and monitors assigned clinical and quality activities such as Quality of Care Complaints and Adverse Events, which may include follow up withinternal medical executives/directors, external health care professionals/facilities, and individual customers as well as presentation to the Peer Review Committees (inaccordance with National Policies and Procedures).Implements partnerships and participates in initiatives focusing on reducing health disparities.Collects and analyzes data, develops studies and reports to workgroups and supports quality committee activities.Performs review of clinical metrics and data and monitors for patient safety including continuity and coordination of care.Supports provider performance measurement activities such as generating and reviewing reports and medical record reviews.Define and document policies, standard operating procedures, workflows and processes.Participates and leads special workgroups and process improvement teams as needed.Supports regulatory compliance activities as needed.Outcomes Expected<ul><li>Resolve Quality of Care and Adverse Event cases and send resolution letters within required timeframes 95% of the time.</li><li>100% of QM Work plan activities, and policies and procedures will be completed as scheduled and meet accreditation requirements.</li><li>Assess/measure performance, conduct oversight and drive improvements in care/patient safety and service.</li><li>Demonstration of skilled use of the following competencies:<ul><li>Customer Focus</li><li>Learning and Applying Quickly</li><li>Problem Solving</li></ul></li></ul>Minimum Requirements<ul><li>Bachelor’s degree preferred</li><li>RN or LPN</li><li>Three to five years of quality review and improvement experience preferred.</li><li>Managed care or other health and service care delivery service related experience</li></ul>Preferred Requirements<ul><li>Experience with NCQA and/or other accreditation standards, quality management preferred, but not required.</li><li>Strong oral and written communication skills</li><li>Excellent time management, project management, organizational, research, analytical, communication and interpersonal skills</li></ul> If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 77,300 - 128,800 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, <a target="_blank" href="https://jobs.thecignagroup.com/us/en/benefits">click here</a>. About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you need a reasonable accommodation to complete the online application process, please email <a target="_blank" href="mailto:seeyourself@thecignagroup.com">seeyourself@thecignagroup.com</a> for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

RN or LPN- Nurse Quality Clinical Management Lead Analyst

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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