Sales Tax and Fund Recovery Financial Coordinator (Remote)

<strong>About the Role</strong><br><br><p style="margin: 0px;"><span style="font-size: 12pt;"><strong><span style="font-family: helvetica;"><em>Location: Remote <span style="font-family: helvetica; font-size: 12pt;">–</span> Michigan residents</em></span></strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="font-family: helvetica; font-size: 12pt;">Are you looking for a work-from-home position where you can use your critical thinking and people skills? This could be a great fit for you! </span></p><p style="margin: 0px; padding: 0px; color: windowtext;"> </p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="font-family: helvetica; font-size: 12pt;">As a Sales Tax and Fund Recovery Financial Coordinator at Morley, y</span><span style="font-family: helvetica; font-size: 12pt;">ou'll help manage the sales tax fund recovery financials for our Fortune 500 and luxury automotive clients. </span></p><p style="margin: 0px; padding: 0px; color: windowtext;"> </p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="font-family: helvetica; font-size: 12pt;">No automotive experience needed! Bring your skills and willingness to learn. We'll train you on everything you need to know. </span><span style="font-family: helvetica; font-size: 16px;">You'll find a friendly environment, capable team and supportive leaders here.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px; padding: 0px; color: windowtext;"><strong><em><span style="font-family: helvetica; font-size: 12pt;">What You'll Do</span></em></strong></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Review and audit cases for sales tax retrieval</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Apply for sales tax for various clients</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Communicate with outside organizations to apply for and retrieve necessary documents for sales tax retrieval</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Allocate sales tax refunds received</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Maintain records regarding sales tax retrieval</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Apply for funds for third party warranty refunds</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Communicate with outside organizations to apply for and retrieve necessary documents for warranty refunds</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Allocate warranty refunds received</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Maintain records regarding warranty fund retrieval</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Assist in fund recovery for various special projects<br></span></li><li><span style="font-family: helvetica; font-size: 12pt;">Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude</span></li></ul><p style="margin: 0px;"> </p><div><p style="margin: 0px;"><em><span style="font-family: helvetica; font-size: 12pt;"><strong>Questions Before You Apply? </strong></span></em></p><div><p style="margin: 0px;"><span style="font-size: 12pt;"><span style="font-family: helvetica;">Live chat with a Morley Talent Acquisition (TA) Specialist: </span><a href="https://careers.morleycompanies.com" target="_blank" style="font-family: helvetica;" rel="noopener">careers.morleycompanies.com</a></span></p><ul><li><span style="font-size: 12pt;"><em><span style="font-family: helvetica;">Chat hours:</span></em></span><ul><li><span style="font-size: 12pt;"><em><span style="font-family: helvetica;">M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</span></em></span></li><li><span style="font-size: 12pt;"><em><span style="font-family: helvetica;">Closed on some holidays</span></em></span></li></ul></li><li><span style="font-size: 12pt;"><em><span style="font-family: helvetica;">TA will respond to a</span><span style="font-family: helvetica;">fter-hours questions the next business day</span></em></span></li></ul><p style="margin: 0px;"> </p></div></div> <br><strong>Skills for Success</strong><br><br><p style="margin: 0px;"><em><strong><span style="font-family: helvetica; font-size: 12pt;">Required Skills</span></strong></em></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Computer skills including Microsoft Office suite</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Meticulous attention to detail</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Able to multitask and manage time effectively</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Self-motivated, organized critical thinker</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Excellent interpersonal skills</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Can work well on own or with a team</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><em><span style="font-family: helvetica; font-size: 12pt;"><strong>Eligibility Requirements</strong></span></em></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">High school diploma or equivalent</span></li><li><span style="font-family: helvetica; font-size: 12pt;">One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Able to work the following hours: </span><ul><li><span style="font-family: helvetica; font-size: 12pt;">8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Monday to Friday </span></li><li><span style="font-family: helvetica; font-size: 12pt;">No nights or weekends!</span></li></ul></li><li><span style="font-size: 12pt; font-family: Helvetica, sans-serif;">Must be able to stick to the schedule reliably</span></li></ul><p style="margin: 0px;"><strong><em><span style="font-size: 12.0pt; font-family: 'Helvetica',sans-serif;">Nice to Have</span></em></strong></p><ul><li><span style="font-size: 12.0pt; font-family: 'Helvetica',sans-serif;">Associate degree</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>Remote Work Requirements</strong></em></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Michigan resident</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Secluded and distraction-free work environment</span></li><li><em><span style="font-family: helvetica; font-size: 12pt;">Required internet setup:</span></em><ul><li><span style="font-family: helvetica; font-size: 12pt;">High-speed internet delivered through a wired provider (cable or fiber)</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Computer must be physically connected to your modem / router using an Ethernet cable</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Wireless, 5G and satellite connections are not supported</span></li></ul></li></ul><p style="margin: 0px;"> </p> <br><strong>Why Join Our Morley Family</strong><br><br><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><strong><em>Health & Wellness Benefits</em></strong></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Medical and prescription coverage</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Dental and vision insurance</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Paid time off</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Associate wellness program with rewards for annual checkups</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>Financial Benefits</strong></em></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">401(k) with match</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Flexible spending account (FSA)</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Life insurance</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Company-paid short- and long-term disability insurance</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>Benefits to Make Your Life Easier</strong></em></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">24/7 online access to doctors through Teladoc</span></li><li><span style="font-family: helvetica; font-size: 12pt;">24/7 nurse help desk</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Patient advocacy with free 24/7 support for benefit questions and claims</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Guidance for family, financial and estate planning (including wills)</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>About Morley</strong></em></span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">Our mission is to deliver extraordinary experiences.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact <a href="mailto:talentacquisition@morleynet.com" target="_blank" rel="noopener">talentacquisition@morleynet.com</a>.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">Thank you for your interest in Morley.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>Notices</strong></em></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: <a href="https://mrly.info/bau" target="_blank" rel="noopener">https://mrly.info/bau</a> and your right to work: <a href="https://mrly.info/7wo" target="_blank" rel="noopener">https://mrly.info/7wo</a></span></li><li><span style="font-family: helvetica; font-size: 12pt;">Click here to view Morley’s CCPA Notice for applicants in California: <a href="https://info.morleynet.com/ccpa" target="_blank" rel="noopener">https://info.morleynet.com/ccpa</a></span></li><li><span style="font-family: helvetica; font-size: 12pt;">Click here to view Morley's privacy policy: <a href="https://info.morleynet.com/morley-privacy-policy" target="_blank" rel="noopener">https://info.morleynet.com/morley-privacy-policy</a></span></li></ul><p style="margin: 0px;"> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...