Salesforce BA

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting‑led, cognitive‑powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS’ proactive stance on climate change and award‑winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Roles and Responsibilities

Collaborate with business stakeholders to understand business objectives, requirements, as‑is and future state business processes and pain points

Conduct workshops, interviews and requirement gathering and refinement sessions with Product owners and other relevant stakeholders – including architects and tech leads

Identify and propose best possible Salesforce out of the box solution for the problem statement and if gaps exist, propose suitable custom solutions in collaboration with tech lead and UX teams.

Prepare and present material to Program Salesforce design authority for review of problem statement and proposed solution options to arrive at the best possible outcome that’s acceptable to business and technology teams

Perform POC and impact analysis on existing Salesforce processes, configurations and data and present options to Product Owner

Create functional artifacts such as solution refined Epics, broken down User stories ready for development, functional documentation summarized in confluence page.

Participate in all scrum ceremonies and lead squad refinement sessions

Support QA by providing functional scenarios, clarifying requirements and reviewing test cases against business needs Assist in defect triage and resolution

Required Skills

Ensure compliance with Salesforce best practices and security standards

Good years of experience working as a Functional Lead in Salesforce and good years’ experience in the financial industry

Proven experience delivering Salesforce solutions at scale in a highly regulated, enterprise scale environments

Deep understanding of banking workflows, customer and product lifecycle and financial compliance

Strong experience with Salesforce Financial Services cloud and integration with core banking systems and data lakes

Salary Range – CA$ 100,000 – CA$ 120,000 per year

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