Salesforce Service Cloud Architect

Job Title: Salesforce Service Cloud Architect
Location: Dallas, TX
Position Type: Full-time
Work Type: Remote 
Salary: Base salary range around 150k to 165k + relocation expenses & client approved benefits. 
Job Description:
Must Have Technical/Functional Skills
• Mandatory architect certifications
• Mandatory knowledge of Service cloud
• Preference will be given on FSL(Salesforce Field Service)
• Preferred implementation expertise in Sales and Service cloud 
• Agentforce working knowledge will be preferred
• Experience in salesforce org merge, integration and data quality/migration design
• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background. 
• Salesforce.com integration experience, including between different business systems as well as working with integration tools. 
• Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions. 
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch. 
• Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls. 
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution. 
• Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow. 
• Programming experience with the following languages, J2EE, HTML XML, SQL, Oracle.
• Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business
 
Roles & Responsibilities
• Solution Design: Designing scalable and maintainable Salesforce solutions that align with business objectives. 
• Integration Management: Leading integration efforts with other systems and platforms. 
• Data Architecture: Overseeing data modeling, migration, quality, governance, and backup strategies. 
• Performance Optimization: Conducting system performance analysis and optimization. 
• Best Practices: Developing and enforcing best practices for Salesforce development and governance. 
• Stakeholder Collaboration: Collaborating with business analysts, stakeholders, and development teams to ensure alignment and successful project delivery. 
• Mentorship and Leadership: Providing technical leadership, mentoring junior architects and developers, and contributing to internal knowledge sharing. 
• Staying Updated: Staying current wi th the latest Salesforce releases, features, and industry trends. 
• Data Security and Governance: Ensuring data security, compliance, and adherence to data governance standards. 
• Technical Documentation: Creating and maintaining technical documentation, diagrams, and playbooks. 
• Troubleshooting: Guiding developers in troubleshooting and resolving production issues. 
• Project Delivery: Contributing to the successful delivery and quality of technology solutions by driving discussions and resolving roadblocks.
 
ABOUT Ztek:
Website:
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at "To apply, click the Monster apply button" Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

Remote

About the Company:
TCS


Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services.

At TCS, we service a wide range of industry verticals, technology platforms, and business functions. This multifarious exposure provides you with growth opportunities at every step of your career. TCS lets you draw upon its superlative treasure of experience and expertise to add to yours.

A part of the Tata group, India’s largest industrial conglomerate, TCS has over 276,000 of the world’s best-trained consultants in 44 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at



Company Size:
10,000 employees or more


Industry:
Computer/IT Services


Founded:
1968


Website:


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