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SAP Academy for Services & Consulting - Success Plan Manager - Toronto (Hybrid)
At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
Eligibility The SAP Academy for Services & Consulting is a development program designed for individuals with 0‑3 years of professional experience; candidates with more than 3 years of experience will not be considered.
SAP is not offering current or future visa sponsorship (includes NO F1/OPT) for this role.
The role requires candidates to be onsite at an SAP office or customer location 3 days per week, in alignment with our Pledge‑to‑Flex policy; candidates must live locally to the SAP location they’re applying to.
SAP is not offering relocation benefits for this role.
What You’ll Become
Develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI.
Through progressive responsibility, coaching, and hands‑on experience, learn how to…
Translate customer business objectives into structured success activities.
Support outcome‑driven Success Plans aligned to customer priorities.
Contribute to governance, cadence management, and value discussions.
Collaborate across SAP delivery, architecture, and adoption teams.
Apply SAPs Success Plan methodology consistently and at scale.
What You’ll Do
Successfully complete a structured 12‑month learn‑and‑apply academy program.
Participate in classroom learning, simulations, and real‑customer engagement scenarios.
Support the execution of Success Plans under guidance of experienced Success Plan Managers.
Assist with development, maintenance, and updates of customer success documentation.
Prepare materials for governance meetings, including quarterly reviews and steering sessions.
Support tracking of adoption milestones, consumption indicators, and value realization inputs.
Participate in proactive risk identification and escalation preparation.
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams.
Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools.
Contribute to continuous improvement of engagement quality and customer experience.
Expectations and Tasks
Support executive‑level customer relationships built on trust, transparency, and consistent delivery quality.
Ensure disciplined planning, execution, and follow‑up across all Success Plan activities.
Provide clear, concise, and value‑based executive communications and reporting.
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership.
Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership.
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes.
Uphold SAP standards for service quality, governance, and customer engagement excellence.
What You Bring
STEM degree or equivalent technology experience.
1–3 years as a Functional/Technical Consultant or in project management.
Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.
SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).
Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations.
Able to translate business needs into technical/functional requirements and practical roadmaps.
Strong communicator and relationship builder; customer‑facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.
Job Details
Salary range (annualized) 69,300‑149,100 CAD.
Employment type: Regular Full Time.
Expect travel: 0–10%.
Career status: Professional.
SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical or mental disabilities. Qualified applicants will receive consideration without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status,
