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Scheduling Escalation & Reschedule Advisor - Remote

May 14, 2026

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. We are seeking dedicated and detail-oriented Scheduling Escalations and Reschedules Advisors to join our team. This role is crucial in managing and resolving scheduling conflicts, handling escalations, and ensuring a seamless rescheduling process for our customers. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to work efficiently under pressure. Starting Pay: $17.00/hour (Sundays and 1 weekday off each week) Spanish speakers get an additional +$0.50 on hourly pay after training Training: Paid, 4 Weeks | Monday–Friday, 9:00 AM – 5:30 PM MT Post-Training: Permanent Sundays & 1 Weekday Off Key Responsibilities: <ul style="list-style-type:disc"> <li>Address and resolve scheduling conflicts promptly and efficiently.</li> <li>Act as the first point of contact for escalated scheduling issues, providing timely and effective resolutions.</li> <li>Coordinate and manage the rescheduling process, ensuring minimal disruption to customers.</li> <li>Communicate with customers via phone, email, chat, and text to confirm, reschedule, or resolve scheduling issues.</li> <li>Maintain accurate records of all scheduling interactions and resolutions in the system.</li> <li>Work closely with other departments to ensure a smooth scheduling process and address any systemic issues.</li> <li>Identify areas for improvement in the scheduling process and suggest enhancements.</li> </ul> Required Skills: <ul style="list-style-type:disc"> <li>Previous experience in a customer service or scheduling role, preferably in a fast-paced environment.</li> <li>High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.</li> <li>Excellent verbal and written communication skills.</li> <li>Familiarity and proficiency using Microsoft Office, web browsers, basic computer competency.</li> <li>Strong problem-solving abilities.</li> <li>Ability to multitask and manage time effectively.</li> <li>High attention to detail and organizational skills.</li> <li>Customer-focused with a positive attitude.</li> <li>Ability to remain calm under pressure.</li> <li>Proactive and self-motivated.</li> </ul> Work From Home &Technology Requirements: <ul style="list-style-type:disc"> <li>Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.  </li> <li>Have a quiet and private location from which to work that includes a desk and chair</li> <li>You must be able to provide your own equipment which meets the following requirements <ul style="list-style-type:disc"> <li>A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)  </li> <li>Computer must run Windows 10 or higher</li> <li>Computer with at least 16GB RAM</li> <li>Wired internet connection – ethernet cable connection from computer to router</li> <li>High-speed internet – 35mbps upload and 50mbps download speed required minimum</li> <li>USB wired headset equipped with a microphone</li> <li>USB mouse wired mouse</li> <li>Dual monitors are required (this can include laptop + 1 monitor)</li> <li>Must provide proof of requirements via image submission & video conference validation</li> </ul> </li> </ul>NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Official description on file with Talent.

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Scheduling Escalation & Reschedule Advisor - Remote

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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