SDM, Amazon Hub

DescriptionInviting interest from Tech Leaders for the HubDP (I- Have- Space delivery partner) business in Access Points Org.Join us to make history as we build a world- class Amazon Hub pickup and returns customer experience! Amazon Hubs are free- standing, self- service kiosks ("Lockers") and walk- up, full- service locations ("Counters") located around the world in convenience stores, grocery stores, shopping centres, transit stations, multifamily buildings and other retail locations where Amazon customers can pick up their orders.Amazon Hub is growing exponentially and globally to meet the continuing customer interest in buy online and pickup in store.The Access Points team is currently comprised of multiple product lines like Lockers, Hub Counter and Locker+.Together, they form a network of 150K+ automated or attended locations, primarily in North America, Europe and Japan, where Amazon customers can pick up and return Amazon, and soon non- Amazon, packages.We build the solutions that provide a best in class pick- up and drop- off customer experience across the globe through the use of convenient, reliable, and secure Lockers and third party pickup points.Amazon Lockers are self- service kiosks placed in shopping centres, retail stores, transit stations, and other access points in areas with high customer density.To pick- up orders or drop- off returns, customers select a location on the website; receive a code, and collect or drop- off the package at their convenience.Our challenges include building geographical proximity solutions for customers to discover these locations, increase wallet share through customer engagement, developing smart algorithms using data analytics for real- time upsells of Lockers and pick- up points, developing and building highly available and scalable systems which can be used by any business in Amazon dealing with physical locations.Responsibilities:· Lead the engineering team through an agile transformation that delivers higher software development velocity and quality· Develop strong engineering leaders and managers· Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments· Regularly communicate status of development, quality, operations, and system performance to management· Lead Engineers to architect and develop the best technical design and approach· Foster culture of continuous engineering improvement through mentoring, feedback, and metrics· Interface with a diverse customer base to understand requirements, priorities, and processes from around the world· Propose and implement new projects or recommend system improvements.· Own all operational metrics and support· Have the obsession to drive a better customer experience through everything that we do· Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives· Set clear, measurable quality goals for an organization in a data- driven wayBasic Qualifications- 7+ years of engineering experience- 3+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPreferred Qualifications- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how- we- hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...