Senior Business Analyst

Business Analyst – eCommunications Surveillance

About the Role

We are seeking an experienced Business Analyst to support a critical eCommunications Surveillance program, with a planned focus on retail expansion. This role sits at the intersection of compliance, technology, and operations — responsible for surveillance system analysis, requirements gathering, and business process optimization across the eCommunications platform.

Key Responsibilities

  • Lead requirements gathering and documentation for eCommunications surveillance system enhancements, including retail channel expansion initiatives
  • Conduct current‑state analysis of surveillance workflows and identify gaps and opportunities for process optimization
  • Partner with Compliance teams to design, refine, and implement lexicon‑based rules and monitoring scenarios aligned with regulatory obligations
  • Support model testing activities, including test case design, UAT coordination, and results documentation
  • Translate business and regulatory requirements into clear functional specifications for technology teams
  • Produce high‑quality documentation, including business requirements, process maps, and test plans
  • Manage stakeholder communications across Compliance, Technology, Operations, and Risk

Required Qualifications

  • Business analysis experience within financial services, with direct exposure to eCommunications surveillance or communications monitoring programs
  • Experience with lexicon development, scenario design, or alert tuning within a surveillance platform
  • Strong understanding of regulatory requirements governing electronic communications monitoring
  • Experience coordinating UAT and model testing activities
  • Strong written and verbal communication skills with the ability to bridge compliance and technology, stakeholders

Preferred Qualifications

  • Familiarity with retail brokerage channel expansion or branch surveillance programs
  • Exposure to NLP‑based surveillance tooling
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