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Senior Business Analyst
Fundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the industry. We do this by focusing on our corporate values of Collaboration, Adaptability, Integrity, and Respect. We are looking for a Sr.
Business
Analyst who will work with business and technology stakeholders to capture and communicate requirements for enhancements to business processes and information systems.
In this role, you will... Gather, analyze, validate, and clearly communicate business, functional, and quality-of-service requirements for assigned projects. Evaluate information critically, reconciling inputs from multiple sources, breaking down high-level concepts into actionable details, and distinguishing user requests from true underlying needs.
Collaborate with project sponsors and product owners to ensure requirements align with business objectives, and support agile delivery teams by clarifying requirements throughout the project lifecycle. Contribute to cost-benefit analysis to help stakeholders make informed strategic and tactical decisions. Participate in industry working groups or councils, leading discussions to define requirements for enhancements or changes to Fundserv standards and helpfile documentation.
Act as a thought leader, identifying opportunities for improvement and helping define best practices and methodologies for Business Analysis activities. Coordinate user acceptance testing (UAT) with end users to ensure solutions meet business needs. Why you are the person we're looking for...
You've demonstrated the ability to do the following, gained through education and/or experience: Apply strong analytical and critical thinking skills, interpreting customer business needs and translating them into clear functional and operational requirements. Use effective facilitation and presentation skills to articulate business problems and lead discussions with a broad range of stakeholders in a collaborative, working-group environment. Communicate with excellence—both verbally and in writing—and build strong professional relationships with executives, managers, and subject matter experts.
Manage multiple initiatives simultaneously, balancing priorities while maintaining high-quality outcomes. Communicate requirements using multiple techniques—written, visual, and otherwise—tailored to the needs and preferences of the audience. Solid understanding of Fundserv business processes, service offerings, customer operations and standards.
Understanding of various requirements analysis and modeling techniques.
Bonus Qualifications: Knowledge of Fundserv standards helpfile Mutual fund back-office experience Dealer or Manufacturer JIRA and Confluence Experience on projects implementing Chatbot or AI LLM Fundserv will cover the cost of maintaining your CBAP or PMI-PBA designations.
Starting base salary range: $95,000 - $105,000/year
AI Statement Fundserv leverages the use of artificial intelligence (AI) to support our recruitment process through assistance with initial resume screening. However, AI is not used to make final assessment, selection or hiring decisions, and the hiring team maintains oversight over the end-to-end recruitment process. This job posting is for an existing vacancy.
Fundserv's total compensation package includes a competitive performance pay program, employer-paid group benefits, an RRSP matching program, and more. We recognize that there are different paths to gaining skills, so if you have diverse experience which doesn't match the criteria exactly but you think you would be great in this role, we invite you to apply!
Why Work
Here
Our Benefits and Perks Employer-paid premiums for group health plan, including a Healthcare Spending Account Up to $2,000 per year for mental health practitioners and corporate-wide mental health days per year Wellness benefit for gym memberships, workout equipment, meditation and wellness apps, and more! RRSP matching program $500 one-time stipend for home office equipment and monthly home-internet subsidy Access to tools like LinkedIn Learning and Pluralsight and additional training opportunities EI top-up programs for maternity and parental leave, family medical, and family caregiver leave Ability to work out of province for 20 days after 2 years of employment Our Hybrid Work Policy
We recognize the importance of flexibility and work-life balance, and as such our hybrid model is purpose-led - we come in for a reason, not to fill a quota.