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Senior Claims Assessor

May 11, 2026

Job Posting End Date: May 21Who are we?We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.<h2>The role</h2>What will you be doing?What will you bring?<div><h2>About us</h2>We’re a specialist employee benefits provider committed to creating healthy, happy workplaces. As part of the international Unum Group, we support millions of people through some of life’s most challenging moments — helping them stay financially secure and get back to living well.At Unum, we combine technical excellence with humanity, fairness and care — and we’re proud of the difference our people make every day.<h2></h2><h2>The role</h2>We’re looking for experienced Senior Claims Assessors to join our Income Protection Claims team. This is a key role where your expertise, judgement and empathy will directly support customers at critical points in their lives.You’ll take ownership of assessing complex and long‑term Income Protection claims, balancing robust technical decision‑making with clear, compassionate communication. Alongside case ownership, you’ll play an important part in developing others — coaching, mentoring and contributing to strong technical standards across the team.<h2></h2><h2>What you’ll be doing</h2><ul><li>Assessing Income Protection claims from both a medical and financial perspective, including complex and long‑term cases</li><li>Interpreting policy documentation accurately and applying sound technical judgement</li><li>Communicating decisions clearly, sensitively and in line with Treating Customers Fairly principles</li><li>Maintaining checking authority and ensuring claims are paid accurately and on time</li><li>Working closely with rehabilitation teams and internal stakeholders to support positive return‑to‑work outcomes</li><li>Coaching and mentoring colleagues, completing file reviews and supporting technical development</li><li>Building trusted relationships with customers, clients and colleagues</li><li>Contributing to continuous improvement and management information where required</li></ul><h2></h2><h2>What you’ll bring</h2><ul><li>At least 5 years’ experience assessing Income Protection claims (essential)</li><li>Proven experience managing complex and long‑term IP cases</li><li>Strong technical knowledge of Group Risk products and policy interpretation</li><li>A good understanding of long‑term medical conditions, NHS pathways and rehabilitation processes</li><li>Experience using claims management systems and functional assessments</li><li>Confident written and verbal communication skills, with the ability to explain decisions clearly</li><li>A collaborative approach, with a genuine interest in coaching and sharing knowledge</li></ul><h2></h2><h2>What we offer</h2><ul><li>A competitive salary plus performance‑based bonus (8.5%)</li><li>We operate a flexible working model, including fully remote options for candidates who live beyond a reasonable commuting distance from our offices.</li><li>Pension scheme</li><li>Life assurance, private medical and income protection cover</li><li>A wide range of wellbeing benefits, including:<ul><li>Remote GP and second medical opinion</li><li>Nutrition coaching and personal training</li><li>Unlimited mental health support</li></ul></li><li>27 days’ holiday, plus bank holidays, with the option to buy or sell up to 5 days</li><li>Salary sacrifice electric car scheme with free onsite charging</li><li>Ongoing development in a supportive, purpose‑driven organisation</li></ul><h2></h2></div><h2>#LI-Remote</h2>#LI-Homeworker<h2>#LI-Hybrid #LI-MD1</h2>Why join us?At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.As a part of our commitment to creating an <a href="https://www.unum.co.uk/about-us/celebrating-inclusion-and-diversity" target="_blank" rel="noopener noreferrer">inclusive workplace</a>, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to <a href="mailto:careers@unum.co.uk" target="_blank" rel="noopener noreferrer">careers@unum.co.uk</a>.We are proud to be a Disability Confident Employer.Company:Unum UK

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Senior Claims Assessor

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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