Senior Client Leader

<p><span style="color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-style: italic; font-weight: bold">Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.</span></p> <p><br><br></p> <p><span style="color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold">WHO WE ARE:</span></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt">Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.</span></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt">We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.</span></p> <p><br><br></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt">We are seeking an exceptional Senior Client Leader to join our team and help drive growth through strategic client partnership and expertise in events and technology. This role is ideal for a seasoned professional who excels at building trusted advisor relationships with executive-level clients while maintaining a sharp focus on achieving both internal and client revenue goals.</span></p> <p><br><br></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt"><span style="font-weight: bold">Key Responsibilities</span></span></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt"><br></span><br></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt"><span style="font-weight: bold">Client Leadership & Trusted Advisor</span></span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Executive Partnership: Establish and maintain deep, long-term relationships with senior leadership at key client accounts, serving as the primary executive contact and strategic advisor.<br>Strategic Guidance: Advise clients on their strategic direction, go-to-market approach, operations, and technology stack to maximize revenue realization, efficiency, and predictability.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Account Planning: Develop and execute comprehensive account plans that align our service offerings with the client's strategic business objectives and critical GTM challenges.</span></li> <li><span style="font-family: Inter, sans-serif"><span style="font-size: 12pt">Client Advocacy: Act as the voice of the client internally, ensuring delivery teams meet and exceed expectations for quality, value, and strategic impact.</span><br></span></li> </ul> <p><span style="font-family: Inter, sans-serif"><span style="font-size: 12pt"><span style="font-weight: bold">Revenue Growth & Financial Accountability</span></span><br></span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Revenue Growth: Directly responsible for achieving expansion revenue growth and retention  goals within assigned client relationships.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Opportunity Identification: Proactively identify high-value consulting and implementation opportunities by translating client business challenges into actionable solution roadmaps.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Proposal Development: Lead the creation, presentation, and negotiation of sophisticated service proposals, statements of work (SOWs), and commercial agreements.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Forecasting & Reporting: Maintain accurate sales forecasts and pipeline reports, providing executive visibility into revenue trajectory and account health.</span></li> </ul> <p><br><br></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt"><span style="font-weight: bold">Qualifications</span></span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Experience: Minimum of 8+ years of progressive experience in client leadership, strategic consulting with a significant track record of managing and growing multi-million dollar client portfolios.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Proven Growth Mindset: Demonstrated ability to consistently meet or exceed a high-value revenue quota and drive business development within complex accounts.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Executive Presence: Exceptional communication, presentation, and negotiation skills, with the ability to influence and build credibility with C-level executives.</span></li> </ul> <p><br><br></p> <p><span style="color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 14pt; font-weight: bold">BENEFITS: </span></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt">We offer </span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Medical, Dental, Vision, and Voluntary benefits</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Generous PTO</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Paid parental leave (following 12 months of continuous employment/US only)</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">401K Match / RRSP Match</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">$200 event reimbursement</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 12pt">Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program</span></li> </ul> <p><br><br></p> <p><span style="color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold">OFFICE INFORMATION:</span></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt">Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! </span></p> <p><br></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt">If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.</span></p> <p><br><br></p> <p><span style="color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold">LEARN MORE:</span></p> <p><span style="font-family: Inter, sans-serif; font-size: 12pt">https://leapevent.tech/</span></p> <p><br><br></p> <p><br><br></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...