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Senior Credit Controller
Role Overview
A senior, highly autonomous credit control professional responsible for the full end to end management of the sales ledger within a complex, product led business. Operating independently, the role focuses on customer credit risk management, cash collection, dispute resolution, and the continuous improvement of credit control processes. Strong use of systems, automation, and data insight is applied to maximise cash flow while maintaining effective customer and internal stakeholder relationships.
Key Responsibilities:
Credit Risk Management & Customer Setup
- Full ownership of the customer credit lifecycle, including:
- Reviewing and assessing new customer credit applications
- Ongoing credit reviews within agreed authority levels
- Setting and maintaining appropriate credit limits and payment terms
- Regular assessment of credit risk using:
- Financial information and trading history
- External credit data
- Payment behaviour and exposure analysis
- Proactive recommendation of risk mitigation actions such as adjusted terms, advance payments, or phased payment structures where required.
Cash Collection & Ledger Control
- End to end responsibility for the sales ledger, ensuring:
- Timely and structured collection of outstanding balances
- Delivery against agreed cash and debt KPIs
- Managing collections across a broad and diverse customer base, including a significant international element
- Carrying out professional, structured collection activity via telephone, written communication, and escalation processes, supported by automated reminder systems.
Query & Dispute Resolution
- Acting as the primary contact for invoice, pricing, and account queries
- Managing disputes efficiently by liaising with internal teams and driving resolution to payments
Automation & Process Improvement
- Designing, maintaining, and enhancing credit control processes, including:
- Electronic invoicing and customer portals
- Automated statements and reminder schedules
- System driven credit limit controls and order holds
- Using reporting, dashboards, and exception based workflows to prioritise activity
- Reducing manual intervention through automation and system integration between finance systems and supporting platforms where applicable.
Reporting & Stakeholder Engagement
- Producing clear and accurate reporting on:
- Aged debt
- Credit risk exposure
- Bad debt risk
Debtor days and trends - Providing insights, commentary, and recommendations to senior finance stakeholders
- Working closely with commercial teams to balance revenue growth with robust credit risk management.
Governance & Continuous Improvement
- Ensuring adherence to internal controls, policies, and audit requirements
- Regularly reviewing and refining credit control processes to support business growth and efficiency
- Maintaining accurate documentation to support escalation, legal action, or external debt recovery if required.
Measures of Success
- Sustained reduction in overdue and aged debt
- Improvement in debtor days and overall risk profile
- Effective and timely resolution of customer disputes
- Increased efficiency through reduced manual processing
- Positive feedback from internal stakeholders and customers.
Person Specification
Essential Requirements
- GCSEs (or equivalent) in Maths and English
- Proven experience in a standalone or highly autonomous Credit Control role
- Strong understanding of credit risk, collections strategy, and dispute management
- A confident communicator able to manage challenging conversations professionally
- Highly organised, able to prioritise workload independently.
Desirable Experience & Skills
- Background in manufacturing or product based environments
- Strong systems capability, including accounting software and Excel
- Experience working with ERP or finance systems commonly used in large or complex businesses.
Key Competencies & Attributes
- Comfortable working cross functionally with sales, operations, and logistics teams
- Self motivated, accountable, and commercially minded
- Strong cash focused mindset with a structured, process driven approach
- Calm under pressure and confident managing complex or sensitive situations.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
