<div class="container-3Gm1a"><p><span style="color: #000000;"><strong>Senior Manager II, Client Service</strong></span></p> <p><span style="color: #000000;">Let’s be unstoppable together!</span></p> <p><span style="color: #000000;">Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.</span></p> <p><span style="color: #000000;">At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at <a style="color: #000000;" href="http://www.circana.com" rel="noopener">www.circana.com</a>.</span></p> <div> <p><span style="color: #000000;"><strong>What You’ll Be Doing</strong></span></p> <ul> <li><span style="color: #000000;">Serve as the Retailer Help Desk Solution Lead for a top-tier tobacco client</span></li> <li><span style="color: #000000;">Lead operational, process-driven support for a custom retailer solution</span></li> <li><span style="color: #000000;">Manage retailer relationships to ensure data program compliance and smooth weekly production processes</span></li> <li><span style="color: #000000;">Act as the primary point of contact for retailer service requests and issue resolution</span></li> <li><span style="color: #000000;">Synthesize data validation results and quality metrics to improve client experience</span></li> <li><span style="color: #000000;">Apply sound judgment and resilience when navigating business and corporate challenges</span></li> <li><span style="color: #000000;">Engage retailers in a service-focused, consultative manner to manage and resolve content deliverables</span></li> <li><span style="color: #000000;">Drive strong project management and process execution</span></li> <li><span style="color: #000000;">Collaborate effectively with virtual and global teams, including Global Operation Center (GOC) partners</span></li> <li><span style="color: #000000;">Communicate clearly and build strong relationships across stakeholders</span></li> </ul> <p><span style="color: #000000;"><strong>Requirements</strong></span></p> <ul> <li><span style="color: #000000;">2–3+ years of relevant experience</span></li> <li><span style="color: #000000;">Experience leading teams and developing talent</span></li> <li><span style="color: #000000;">CPG industry experience preferred</span></li> <li><span style="color: #000000;">Ability to translate data and analysis into clear, actionable insights</span></li> <li><span style="color: #000000;">Strong ability to manage multiple priorities and requests</span></li> <li><span style="color: #000000;">Experience working with data</span></li> <li><span style="color: #000000;">Strong written and verbal communication skills</span></li> <li><span style="color: #000000;">Proven problem-solving abilities</span></li> <li><span style="color: #000000;">Solid project management and process skills</span></li> <li><span style="color: #000000;">Ability to engage clients in a consultative, solutions-oriented manner</span></li> <li><span style="color: #000000;">Bachelor’s degree preferred</span></li> <li><span style="color: #000000;">Tobacco category knowledge preferred</span></li> </ul> </div> <p><span style="color: #000000;"><strong>Circana Behaviors</strong></span></p> <p><span style="color: #000000;">Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:</span></p> <ul> <li><span style="color: #000000;">Stay Curious: Being hungry to learn and grow, always asking the big questions.</span></li> <li><span style="color: #000000;">Seek Clarity: Embracing complexity to create clarity and inspire action.</span></li> <li><span style="color: #000000;">Own the Outcome: Being accountable for decisions and taking ownership of our choices.</span></li> <li><span style="color: #000000;">Center on the Client: Relentlessly adding value for our customers.</span></li> <li><span style="color: #000000;">Be a Challenger: Never complacent, always striving for continuous improvement.</span></li> <li><span style="color: #000000;">Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.</span></li> <li><span style="color: #000000;">Commit to each other: Contributing to making Circana a great place to work for everyone.</span></li> </ul> <p><span style="color: #000000;"><strong>Location: </strong>This position can be located in the following area(s): Remote, US</span></p> <p><span style="color: #000000;"><em>The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $75,000 - $80,000 USD. This job is also eligible for bonus pay. </em></span></p> <p><span style="color: #000000;"><em>We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.  </em></span></p> <p><span style="color: #000000;"><em>An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our <a style="color: #000000;" href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.circana.com%2Fcandidate-privacy-notice%2F&data=05%7C02%7CJasmine.Taylor%40circana.com%7C3108d7a5a34247751fc408dc870da8b8%7C43728c2044474b27ac2e4bdabb3c0121%7C0%7C0%7C638533739951470893%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=KS4AzsLAW3VAvnXaDGxSBtlAVGuZ%2B6kqfrfh55uF3wc%3D&reserved=0" rel="noopener">candidate privacy notice</a>. Your current employer will not be contacted without your permission.  </em></span></p> <p><span style="color: #000000;"><em>You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. </em></span></p> <p><span style="color: #000000;"><em>This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified. </em></span></p> </div>