Senior Sales Operations Manager EMEA (m/f/d)

<h3 style="line-height:1.295;margin-top:19px;margin-bottom:5px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">About Us</span></span></span></span></span></span></h3><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">At Regiondo, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.</span></span></span></span></span></span></p><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.</span></span></span></span></span></span></p><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive.</span></span></span></span></span></span></p><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.</span></span></span></span></span></span></p><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">About the Role</span></span></span></span></span></span><br><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">As a Senior Sales Operations Manager, you will be instrumental in driving our sales team's success by optimising our lead management processes. You will play a pivotal role in nurturing leads, improving conversion rates, and enhancing overall sales productivity.</span></span></span></span></span></span></p><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">What you will do</span></span></span></span></span></span><br><br><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Lead Generation and Capture:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Collaborate with the marketing team to ensure a seamless transfer of leads generated through various channels.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Implement and manage lead capture tools and forms to effectively collect lead information.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Lead Qualification and Scoring:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Develop and maintain lead scoring models to prioritize leads based on their potential value.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Use data enrichment tools to supplement lead information and improve qualification accuracy.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Lead Assignment and Routing:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Create and manage lead assignment rules to ensure leads are distributed to the most appropriate sales representatives.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Assist in defining and managing sales territories to optimize lead distribution.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ensure that both inbound and outbound leads are efficiently managed within the funnel, ensuring no lead is overlooked.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Lead Nurturing and Engagement:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Develop and implement personalized lead nurturing campaigns to engage and qualify leads.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Utilize marketing automation tools to automate lead nurturing processes, ensuring consistent follow-up and engagement.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Plan and execute seasonal and category-specific lead campaigns in collaboration with the marketing team, aligning efforts with sales objectives.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Sales Support and Enablement:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Support sales executives with HubSpot automation, ensuring they have the tools and resources they need to succeed.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Manage and optimize the knowledge base, sales playbook, and collateral to enhance the sales team’s efficiency.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Regularly reshuffle and refine lead assignment and workflows to adapt to changing sales strategies and goals.</span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Lead Performance Tracking:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Monitor lead progression through the sales funnel to identify bottlenecks and areas for improvement.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Analyze lead conversion rates, pipeline velocity, and other key metrics to provide insights to sales leadership.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ensure thorough tracking of lead journeys, providing comprehensive visibility into both individual and overall lead performance.</span></span></span></span></span></span></li></ul><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">What we are looking for</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">3+ years of experience in sales operations or a similar role within a B2B SaaS company.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proven expertise in lead management processes and best practices.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong analytical skills and ability to interpret data to drive business decisions.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Fluent in English, with exceptional verbal and written communication skills.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Demonstrated ability to manage multiple projects and prioritize tasks effectively.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">A passion for sales and a drive to continuously improve processes and outcomes.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Holding a bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred, but your practical experience and skill set are what will truly set you apart.</span></span></span></span></span></span></li></ul><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"></p><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#1f1f1f;"><span style="background-color:#ffffff;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.</span></span></span></span></span></span></span></p><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#1f1f1f;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">Here’s what you can expect:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:italic;"><span style="text-decoration:none;">High trust, real impact: </span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:italic;"><span style="text-decoration:none;">Curiosity with discipline: </span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:italic;"><span style="text-decoration:none;">One team, all in: </span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">Collaboration beats ego, wins are shared, and we rally together when the work gets tough.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:italic;"><span style="text-decoration:none;">Space to grow: </span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:italic;"><span style="text-decoration:none;">Progress with purpose:</span></span></span></span></span></span><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;"> We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.</span></span></span></span></span></span></li></ul><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#1f1f1f;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.</span></span></span></span></span></span></p><p style="line-height:1.295;margin-top:16px;margin-bottom:16px;"><span style="font-size:9pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Poppins, sans-serif;"><span style="color:#1f1f1f;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.</span></span></span></span></span></span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...