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Senior Solutions Engineer (Pre Sales) - Canada (Hybrid)
Location: Canada (Pitt Meadows, BC – Hybrid) Employment Type: Full‑time Reporting to: VP of Sales
Technical Mentorship: Principal Solutions Architect
Travel: < 25% (North America) About WISI / The Role
Join WISI’s collaborative and customer‑focused Sales organization as a Senior Solutions Engineer (Pre-Sales), supporting customer engagements across North America through advanced technical discovery, solution planning, and production deployment support.
This role is designed for an experienced professional with deep domain expertise who can operate independently while partnering closely with the Principal Solutions Architect, who will continue to set overall technical standards, solution direction, and priorities.
The Senior Solutions
Engineer (Pre-Sales) is trusted to lead complex customer engagements, apply sound judgment, and represent WISI’s carrier‑grade solutions with confidence and credibility. Purpose of the Role The Senior Solutions Engineer (Pre-Sales) supports customer engagements by applying deep technical expertise in Linux, networking, video workflows, and WISI solutions to define requirements, design solutions, and support successful deployment.
This role is accountable for running effective technical discovery, identifying efficiencies and opportunities within customer workflows, and translating those insights into well‑designed, well‑documented solutions. Through trusted customer relationships, the Senior Solutions Engineer (Pre-Sales) contributes directly to both near‑term project success and long‑term commercial opportunity.
Functional
Accountabilities
Sales Systems & Process
Accurately document customer interactions, technical discussions, evaluations, and follow‑up actions in HubSpot after significant meetings and activities
Maintain pre‑sales activities and customer engagements in HubSpot with a high level of accuracy and discipline
Ensure technical inputs, documentation, and customer records are complete, clear, and suitable for downstream sales and delivery teams Customer & Technical Engagement
Lead technical discovery sessions with customers to gather, clarify, and validate complex requirements
Participate in and often lead customer meetings, calls, and on‑site engagements to establish technical confidence and trust
Apply advanced consultative listening skills to uncover implicit requirements, constraints, risks, and opportunities within customer environments Solution Support & Documentation
Design and recommend solution architectures aligned to customer goals, technical requirements, and operational realities
Produce high‑quality block diagrams, technical documentation, and solution summaries using Visio, Word, and PowerPoint
Ensure solution documentation is accurate, validated with the customer, and suitable for internal execution and support Collaboration & Delegated Work
Partner closely with the Principal Solutions Architect, receiving technical direction while independently executing assigned customer initiatives
Collaborate effectively with Sales, Product Management, and Technical Support to resolve issues and support customer success
Escalate risks, gaps, or ambiguities appropriately and contribute constructively to shared outcomes Proof of Concept & Evaluation Support
Lead or heavily support proof‑of‑concept and evaluation activities, including requirements definition, configuration guidance, and validation
Define evaluation success criteria jointly with customers and internal teams
Document evaluation outcomes and contribute to recommendations for next steps or production deployment Learning & Professional Contribution
Apply prior experience to accelerate solution design and customer understanding
Stay current with evolving technologies, customer architectures, and industry trends
Contribute practical, real‑world insights to improve internal processes, documentation standards, and solution consistency over time Key Competencies
Technical & Product Capability
Deep, hands‑on expertise in Linux environments and common administration and troubleshooting toolsets
Strong networking knowledge, including routing, switching, diagnostics, and real‑world customer environments
Proven ability to conceptualize and troubleshoot complex video and IP‑based workflows Communication & Listening Skills
Strong written and verbal communication skills with the ability to clearly explain complex technical concepts to both technical and non‑technical audiences
Demonstrates disciplined discovery practices through thoughtful questioning and active listening
Communicates confidently and professionally with customers, peers, and internal stakeholders Analytical & Problem‑Solving Skills
Methodical and structure
