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Service Logistics Manager

June 3, 2026

The Manager of Service is responsible for leading a team of Service Coordinators who schedule and dispatch technicians to service requests. This role ensures efficient workforce utilization, timely service delivery, and exceptional customer experience by optimizing scheduling processes, managing team performance, and partnering closely with field operations. Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. What you’ll do: Team Leadership & Development <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Lead, coach, and develop a team of Service Coordinators responsible for technician scheduling and dispatch.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Conduct regular performance reviews, provide feedback, and support professional growth.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Establish clear expectations for scheduling accuracy, responsiveness, and customer service.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Foster a high-performance, collaborative team environment.</li> </ul> Scheduling & Dispatch Oversight <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Oversee daily scheduling and dispatch operations to ensure efficient routing and optimal technician utilization.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensure timely assignment of work orders based on priority, geography, skill set, and service level agreements (SLAs).</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Monitor real-time scheduling adjustments, including emergency requests, cancellations, and delays.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Resolve complex scheduling conflicts and escalations.</li> </ul> Operational Excellence <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Analyze scheduling metrics (e.g., technician utilization, first-time fix rate, on-time arrival, backlog).</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Identify and implement process improvements to increase efficiency and reduce service delays.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Partner with field managers to align technician availability, capacity planning, and workload forecasting.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Drive continuous improvement initiatives using data and operational insights.</li> </ul> Customer Experience & Issue Resolution <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensure Service Coordinators deliver professional, proactive communication with customers.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Address escalated customer issues related to scheduling, delays, or service concerns.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Maintain focus on minimizing downtime and improving overall service responsiveness.</li> </ul> Systems & Process Management <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensure accurate use of scheduling and dispatch systems (e.g., field service management tools, CRM).</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Oversee data integrity for work orders, technician availability, and scheduling activities.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Support implementation or optimization of scheduling technologies and tools.</li> </ul> Cross-Functional Collaboration <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Partner with Field Operations, Customer Service, Sales, and other stakeholders to ensure seamless service delivery.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Participate in operational planning meetings and workforce strategy discussions.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Communicate service trends, risks, and improvement opportunities to leadership.</li> </ul> Compliance & Quality Assurance <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensure scheduling practices align with company policies, safety requirements, and labor regulations.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Conduct audits on scheduling accuracy, documentation, and adherence to SLAs.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Implement corrective actions and reinforce best practices.</li> </ul> What you bring: Education & Experience <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="line-height: 115%; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Bachelor’s degree in Business, Operations, Logistics, or related field (or equivalent experience).</li> <li style="line-height: 115%; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: arial, helvetica, sans-serif;">3–7 years of experience in service coordination, dispatch, or field service operations.</li> <li style="line-height: 115%; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: arial, helvetica, sans-serif;">2+ years of supervisory or team leadership experience.</li> <li style="line-height: 115%; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Experience in a technician-based or field service environment strongly preferred.</li> <li style="line-height: 115%; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening</li> </ul> The expected annual salary range for this role is $70,000 - $85,000 a year. This position is also eligible for an annual incentive program. Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations. Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at <a rel="noopener" href="mailto:sppcareers@superiorpluspropane.com" target="_blank">sppcareers@superiorpluspropane.com</a> to let us know how we can enhance your experience.

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Service Logistics Manager

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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