ServiceNow Technical Architect

<h2>Job Description</h2><div><div><p><b>ServiceNow Technical Architect - DV Cleared</b></p><p><b>Location:</b> Remote (UK-based with travel to client sites)<br /><b>Salary:</b> £80,000 £100,000 per annum + 10% annual bonus<br /><b>Clearance:</b> Must hold active DV (Developed Vetting) clearance </p><p> We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required. </p><p> This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes. </p><p><b>Key Responsibilities</b></p><p><b>Architectural Leadership</b></p><ul><li> Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB </li><li> Define architecture standards, integration patterns, and platform strategy across engagements </li><li> Produce high-quality solution architecture and design documentation </li><li> Ensure all solutions align with best practices, are scalable, and remain upgrade-safe </li></ul><p><b>Delivery & Technical Governance</b></p><ul><li> Act as the senior technical escalation point across the full delivery lifecycle </li><li> Conduct design and code reviews, ensuring quality and consistency </li><li> Identify and mitigate technical risks across programmes </li><li> Oversee platform health including performance, instance strategy, and upgrade planning </li></ul><p><b>Client Engagement & Pre-Sales</b></p><ul><li> Build trusted relationships with senior client stakeholders </li><li> Lead solution workshops, scoping sessions, and architectural discussions </li><li> Translate complex requirements into clear, deliverable technical solutions </li><li> Support pre-sales activities including proposals and demonstrations </li></ul><p><b>Leadership & Practice Development</b></p><ul><li> Mentor and develop consultants across the technical team </li><li> Contribute to best practices, reusable assets, and internal capability development </li><li> Stay current with ServiceNow platform innovations, including AI capabilities </li><li> Help shape the ongoing growth and maturity of the technical practice </li></ul><p><b>Skills & Experience</b></p><ul><li> Proven experience as a ServiceNow Technical Architect or senior technical lead </li><li> Deep expertise across ITSM, ITOM, and CMDB / CSDM </li><li> Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security </li><li> Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications </li><li> Experience delivering complex, enterprise-scale solutions end-to-end </li><li> Strong leadership and stakeholder management skills </li><li> Excellent communication skills, able to engage both technical and non-technical audiences </li><li> Must hold active DV security clearance </li><li> ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable) </li></ul><p><b>Desirable</b></p><ul><li> ServiceNow Certified Technical Architect (CTA) or working towards </li><li> Experience with AI/ML capabilities within the ServiceNow platform </li><li> Background in public sector, defence, or highly regulated environments </li><li> Additional ServiceNow certifications across ITOM or other modules </li><li> Knowledge of ITIL frameworks </li></ul><p><b>Benefits</b></p><ul><li> Private medical insurance </li><li> Death in service cover </li><li> Ongoing training and certification support </li><li> 10% annual bonus </li><li> Share scheme </li></ul><p> This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career. </p><br /><p>JBRP1_UKTJ</p></div></div> Salary: GBP 80000 - 100000 per year

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