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Solutions Architect
Position Overview
We’re looking for a Solutions Architect to lead the onboarding and implementation experience for our customers. In this role, you will be the primary point of contact during onboarding, owning both the technical solution design and the overall success of implementation.You will work closely with a Project Manager who supports execution, while you lead client conversations, guide solution strategy, and ensure customers are set up for long-term success.
This role is ideal for someone who enjoys combining technical expertise, client leadership, and problem-solving in a fast-paced environment.
Key Responsibilities
- Technical Discovery: Partner with clients to uncover deep-seated requirements, identifying system constraints, data dependencies, and business goals early in the onboarding process.
- Solution Architecture: Design scalable architectures using the Vantage platform, defining data flows and configuration approaches that minimize friction and maximize performance.
- Onboarding Leadership: Serve as the primary client-facing technical lead, running high-stakes meetings including kickoffs, solution design reviews, and go-live validations.
- Implementation Execution: Drive the end-to-end technical outcome of onboarding, making real-time decisions to adapt solutions and executing configurations or integrations as needed.
- Cross-Functional Collaboration: Work closely with Project Managers to maintain timelines, while surfacing customer feedback to Product and Engineering to influence the future roadmap.
- Risk Mitigation: Proactively identify and resolve technical blockers or integration hurdles, ensuring a smooth and predictable path to launch.
Qualifications
- Professional Experience: 3–7+ years as a Solutions Architect, Implementation Consultant, Sales Engineer, or Technical Product Manager within a SaaS environment.
- Technical Proficiency: Strong understanding of APIs, integrations, and data flows. Familiarity with SQL or scripting is preferred to help troubleshoot and manipulate data during implementation.
- Client Mastery: Proven ability to lead technical conversations with executive stakeholders, translating complex technical concepts into clear business outcomes.
- SaaS Implementation Expertise: Deep experience in professional services or onboarding, ideally within a fast-growing startup or a data-heavy product environment.
- Problem Solver: A resourceful mindset with the ability to think on your feet and make decisive technical calls when faced with legacy system hurdles.
- Outcome-Oriented: A track record of driving successful go-lives where solutions are not just "functional," but perfectly aligned with the client’s strategic needs.
Remote-First, Based in Toronto
Vantage is proudly headquartered in Toronto, but we’re a remote-first team spread across North America (and beyond). Our flexible work philosophy means team members can thrive from wherever they do their best work—whether that’s from a home office, a local café, or while adding stamps to their passport. With a remote-friendly setup, home office support, and annual company retreats, we stay connected, collaborative, and energized—no matter the time zone.Vantage’s Commitment to Diversity, Equity, and Inclusion
Vantage Analytics is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage all individuals to apply for positions that fit their passions.We promote equality and strive to provide all current and prospective employees with support and opportunities. Reasonable accommodations are available to job applicants on request and throughout the application process.
