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Sr Services Manager 2 - Customer Service Management
<h1><span class="emphasis-3"><b><b><b>Job Description Summary</b></b></b></span></h1>The Aero Services Customer Service Leader will serve as the liaison between internal/external organizations and for an assigned customer portfolio, own the customer relationship, care for customer operations wing to wing, and directly contribute to the overall P&L business strategy.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><span class="emphasis-3"><b>Job Description</b></span></h1><p><b>Essential Responsibilities:</b></p><ul><li>Foster and develop strong relationships with customers as the single point of contact caring for customer operations</li><li>Manage customer communication and relationships</li><li>Responsible for customer portfolio and assigned P&L Revenue, Margin, & Cash growth</li><li>Establish contact to provide on-going project management, technical, and business support to assigned customers</li><li>Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer</li><li>Oversee warranty and applicable commercial considerations including concessions as they arise balancing benefit outcomes for the customer and GE</li><li>Develop outage scope and lead communicating scope HOM to FieldCore</li><li>Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders</li><li>Lead/Manage safe outage planning, execution, and processing of Change Orders</li><li>Lead direction for all emergent/forced outage resolution</li><li>Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.</li><li>Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network</li><li>Own contract <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">leadership/obligations</span> and project manage business fulfillment of all project deliverables (Parts, Field Service, MOH, Repairs, etc.) understanding T&C's and contract requirements such as LD/Bonus structure, while also selling the opportunity for Extra Work.</li><li>Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion</li><li>Manage Digital and Total plant solutions agreements and coordinate with functional groups.</li></ul><p></p><p><b><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Qualifications/Requirements:</span></b></p><ul><li>Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)</li><li>Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.</li></ul><p></p><p><b>Eligibility Requirements:</b></p><ul><li>Willingness and ability to travel 40% of the time.</li></ul><p></p><p><b>Desired <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Characteristics: </span></b></p><ul><li>Experience planning and executing outages in ITR organization.</li><li> Strong project management and quality background w/Black Belt certification</li><li>Strong leadership, P&L financial, and commercial skills</li><li>Team leader in a dynamic, energetic and proactive problem solver</li><li>Experience working with customer leadership teams</li><li>Demonstrated communication & organizational skills</li><li>Strong oral and written communication skills</li><li>Strong interpersonal skills</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><span>GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an </span><a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank" rel="noopener noreferrer">Equal Opportunity Employer</a><span><a href="http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf" target="_blank" rel="noopener noreferrer">.</a> Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</span></p><p style="text-align:inherit"></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><span>GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). </span></p><p style="text-align:inherit"></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Relocation Assistance Provided: </b>Yes</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p></div></div></div></div></div></div></div>#LI-Remote - This is a remote position<p></p><p></p><p> </p><p> </p>For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.<p> </p><p> </p>Bonus eligibility: discretionary annual bonus.<p> </p><p> </p>This posting is expected to remain open for at least seven days after it was posted on May 22, 2026.<p> </p><p> </p>Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.<p> </p><p> </p>GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
