Strategic Accounts Director, Large Group

<div class="content-intro"><p><strong>Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. </strong></p> <p>We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. </p> <p>Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.</p></div><p><strong>About the role:</strong></p> <p>We are seeking an exceptional <strong>Strategic Accounts Director</strong> to join our <strong>Strategic Accounts</strong> team. This role will report to <strong>VP, Strategic Accounts</strong>. This role is critical for retaining and upselling some of Garner’s largest employer clients (1,000 - 5,000), ensuring they have an excellent experience and achieve expected results. The Director becomes a trusted strategic partner on plan design, bending cost trends, and driving plan performance, ultimately driving improved Net Revenue Retention and other KPIs for their book of business.</p> <h3> </h3> <p><strong>Where you will work:</strong></p> <p>Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Travel up to 25% of the time is expected.</p> <h3> </h3> <p><strong>What you will do:</strong></p> <ul> <li>Own the process to retain and upsell some of Garner’s largest employer clients (1,000 - 5,000 lives)</li> <li>Collaborate with account managers to ensure important clients have an excellent experience</li> <li>Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance</li> <li>Establish and manage some of the most important strategic broker and client relationships</li> <li>Monitor overall client health and execute strategic plans to proactively address key account risks</li> <li>Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members</li> <li>Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner</li> </ul> <h3> </h3> <p><strong>The ideal candidate has:</strong></p> <ul> <li>7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space</li> <li>Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance</li> <li>Proven results of achieving retention and upsell targets year over year</li> <li>A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside</li> <li>Excellent communication and presentation skills</li> <li>Problem solver in ambiguous situations</li> <li>A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.</li> </ul> <p>This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.</p> <p> </p> <p><strong>Compensation Transparency:</strong></p> <p>The target <strong>total comp (inclusive of base + bonus)</strong> range for this position is <strong>$190,000 - $250,000</strong>. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation and variable compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more.</p> <h3><br><br></h3><div class="content-conclusion"><div> <h3><strong>Fraud and Security Notice: </strong></h3> <p>Please be aware of recent job scam attempts. Our recruiters use <a href="http://getgarner.com/">getgarner.com</a> and <a href="garnerhealth.com">garnerhealth.com</a> email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement <a href="https://www.ic3.gov/Home/ComplaintChoice">here</a> and to <a href="mailto:candidateprotection@getgarner.com">candidateprotection@garnerhealth.com</a>.</p> <h3><strong>Equal Employment Opportunity:</strong></h3> Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. <p>Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:talent@getgarner.com">talent@garnerhealth.com</a>. </p> </div></div>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...