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Student Disability Services Assistant
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
- At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Services 204
Pay Range: $18.79 - $27.25
Job Description
The Student Disability Services Assistant plays a vital role as the first point of contact for students who are seeking support from the Student Disability Services Office. This position communicates with students, faculty and staff by phone, chat, and email, while maintaining confidentiality of records and information. This position collaborates cross-functionally to address general questions related to Student Disability Services, ensuring timely and accurate information is presented.
Primary Responsibilities Include:
- Answer calls and chat requests inbound to disability services.
- Process incoming referrals and cases.
- Log and check incoming email and voice mail.
- Achieve quality assurance standards for accuracy and customer service.
- Inform students and staff of Student Disability Services general policies.
- Performs other related duties as assigned.
Knowledge, Skill and Abilities You'll Need to Be Successful:
- Experience in understanding and following policies.
- Experience meeting deadlines and minimum work requirements.
- Experience achieving quality assurance expectations and delivering customer service.
- Accuracy and attention to detail
- Organizational skills
- Strong verbal and written communication
- The ability to work both independently and in a team environment.
- Computer proficiency and experience with Microsoft office products and applications
- Functional knowledge of and adherence to FERPA and ADA regulations
- Thrive in a challenging, fast-paced environment with deadlines and work expectations.
Competencies:
Organizational Impact:
- Tasks are accomplished by following a defined standard or set of procedures to achieve day-to-day objectives with limited impact on the area.
- The work performed is closely supervised and consists of tasks that are routine and well defined with specific instructions to achieve standardized solutions.
Problem Solving and Decision Making:
- Problems and issues faced are routine and solutions are readily available. There is a well-established and familiar set of activities and/or processes that will derive a solution.
- There is a responsibility for checking data and information for minor changes.
Communication and Influence:
- Communication with contacts within the job area is typical, and information that is provided or obtained requires little explanation or interpretation.
Work Location/Schedule:
- This is a home office role. Working hours are 8:00 a.m. - 4:30 p.m. Mountain Time.
- This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
What You'll Bring (Minimum Qualifications):
- High School Diploma
- One to two years of administrative support or customer service experience.
Bonus Points for (Preferred Qualifications):
- Associates degree
- Knowledge of the Americans with Disabilities Act and Sections 503 and 504 of the Rehabilitation A
