Support Associate Serbia (Full-time - Remote work)

<div class="content-intro"><h2><span data-sheets-root="1">About Wolt</span></h2> <p><span data-sheets-root="1">At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br><br>Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p></div><p>Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!<br>We are looking for Support Associates (fully remote) to join our Support team!</p> <h2>What you'll be doing</h2> <ul> <li>Supporting our customers, courier partners and venues in different countries, via live chat and phone </li> <li>Ensuring that the delivery operations run smoothly</li> <li>Developing our support function together with the support team as well as other teams within Wolt</li> </ul> <h2>Qualifications</h2> <ul> <li>You are based in Serbia</li> <li>You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset</li> <li>You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment</li> <li>Availability to work 5 days per week across different shift types (morning, evening, weekend) is required, as we operate 24/7</li> <li>You are fluent/native in Serbian language and you have a full proficiency in English (C1)</li> </ul> <h2>What we can offer you (benefits)</h2> <ul> <li>Private Health insurance</li> <li>25+ days of vacation</li> <li>Wolt credits cashback</li> <li>Employee assistance program </li> <li>Wolt-wide training programs</li> <li>Team budgets per year</li> </ul> <h2>Next Steps</h2> <p>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!<br>We will be reviewing applications on an on-going basis and inviting to interviews already during the application period. If this sounds like an opportunity you want to pursue, apply today - and remember to add your CV!</p> <p><iframe src="https://www.youtube.com/embed/8DnjJNAxiFs?si=5RgN7dJQZlIvxQpC" width="560" height="314"></iframe></p><div class="content-conclusion"><h2><span data-sheets-root="1">Our Commitment to Diversity and Inclusion</span></h2> <p><span data-sheets-root="1">We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</span></p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...