TECH SUPPORT REP

About the position

Under general direction, the purpose of the position is to perform district or school-based duties providing technical assistance with the installation and maintenance of hardware, software, network communication and workstations. Employees in this classification function at an operational capacity and perform a variety of duties including troubleshooting, technical support, training functions, server and database maintenance as well as web page maintenance and design. This position also serves as a technical resource for department site-based staff and personnel. Performs related work as directed.

Responsibilities

  • Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
  • Troubleshoots and maintains district-approved site-based networks, workstations, peripherals/hardware and databases.
  • Diagnoses, tracks, and solves hardware and software problems; escalates irresolvable issues to the appropriate department for resolution.
  • Provides technical support for computer hardware and software applications to school or department personnel.
  • Supports the configuration of software as well as assisting users with the use of district-approved software, including but not limited to, e-mail, internet and office productivity software.
  • Assists users with various district-approved software programs.
  • Uses district-approved workstations/server to retrieve, review, or modify data; and deployment software.
  • Implements the installation, relocation and/or modifications of district-approved workstations, monitors and peripherals; relocates existing equipment for the school or department.
  • Handles district-approved software installation, maintenance as well as modifications according to ICTS/site management directions.
  • Tracks software licensing and the use of software on site in accordance with district policy.
  • Keeps an inventory (inventories) and maintains a database of technical equipment.
  • Recommends selection for new workstations, software, and other technical equipment.
  • Assists in preparing and planning a school-based technology plan and a Standard Operating Procedure.
  • Oversees and maintains the school site.
  • Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
  • Responsible for timely and accurate information they maintain as part of their job responsibilities.

Requirements

  • Bachelor’s degree in information technology, computer science, or closely related field; supplemented by a minimum of one (1) year of related experience that includes mainframe, network, computers, servers, or web page maintenance and design or; two (2) years of related college courses or equivalent vocational/technical education/certification along with two (2) years of technology experience which provides the required knowledge, skills and abilities to perform the essential job functions.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...