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Technical Account Manager (UiPath) - Remote / Telecommute
Job Overview:
- The Technical Account Manager (UiPath) will act as a trusted technical advisor for enterprise customers, helping drive automation adoption and maximize business value through UiPath solutions.
- This role focuses on customer engagement, technical guidance, infrastructure support, troubleshooting, and automation best practices.
Requirement/Must Have:
- Minimum 7+ years of experience in technical customer-facing roles.
- Experience with UiPath or other intelligent automation platforms.
- Strong knowledge of Windows and Linux server infrastructure.
- Experience with Linux administration and Kubernetes.
- Programming experience with .NET, C#, Java, Python, PowerShell, or similar technologies.
- Strong troubleshooting and analytical skills.
- Excellent verbal, written, and presentation skills.
- Ability to travel up to 25%.
- Bachelor's degree in Computer Science or equivalent experience required.
Experience:
- 7+ years of experience in technical consulting, account management, or support roles.
- Experience supporting SaaS and cloud-based platforms.
- Prior experience in technical support or consulting environments preferred.
- Experience with IT infrastructure, networking, and security troubleshooting.
- Customer engagement and technical advisory experience required.
Responsibilities:
- Serve as a core member of customer account teams and manage technical workstreams.
- Guide customers in executing automation adoption strategies.
- Provide technical advisory to improve automation program maturity and outcomes.
- Support UiPath platform infrastructure, installation, upgrades, and troubleshooting.
- Enable customers on UiPath platform best practices and automation standards.
- Conduct automation design and code reviews.
- Perform technical health checks and recommend continuous improvements.
- Collaborate with Product Support teams to resolve escalated technical issues.
- Deliver webinars, demos, and technical presentations for customers.
- Contribute to improving internal processes and delivery methodologies.
Should Have:
- Experience with Kubernetes and cloud technologies.
- Knowledge of robotic process automation and intelligent automation solutions.
- Strong customer relationship management skills.
- Ability to work independently in a remote environment.
Skills:
- UiPath platform support and administration.
- Automation strategy and advisory.
- Linux and Windows administration.
- Kubernetes.
- Cloud and SaaS technologies.
- Programming and scripting.
- Technical troubleshooting.
- Customer engagement and presentations.
- Code review and automation best practices.
- Network and security troubleshooting.
Qualification And Education:
- Bachelor's degree in Computer Science or equivalent work experience required.