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Technical Writer I
Job Description As part of the Product Operations team, the Senior Technical Writer's primary responsibility will be to create accurate, high quality, detailed technical documentation for digital marketing and the CMS technical team.
This role will be responsible for ensuring that digital marketing can effectively use and understand our highly customized CMS system with all its nuances and manual / automated processes to publish and innovate our digital experience.
Candidate must be articulate, technical, creative, and passionate about writing quality documentation.
The ideal candidate must have experience producing content for Content Management Systems, Web Services and with a familiarity of Cloud services.
Optimally the need is to create technical support CMS documentation and document CMS workflows / use cases and processes that change over time.
Key Responsibilities • Author technical documentation for our current highly customized / specialized CMS system and translation / global modules
Identify documentation gaps, collaborate with engineers and cross-functional teams to eliminate gaps
Design and organize documentation sets for developer products and potentially migration documentation from an old CMS system to new system and identify gaps
Maintain documentation with changes that reflect any updates / upgrades •
Create standards and processes to develop and deliver web producer guides, WYSIWYG best practices, and how-to documents • Partner with technical writers across products to produce documentation for areas of cross-product feature impact while striving for consistency in style and format • Collaborate with engineering and digital marketing to maintain and keep consistent our style guides and best practices, templates, gated assets
Skills:
6+ years of experience writing technical documentation for Digital Marketing business unit and developer audiences
Proven track record of writing clear, concise, effective technical and web producer user flow / use cases documentation
Ability to document translations / callbacks processes, global and localized specialized processes and how- to documentation with a global audience in mind
Ability to rapidly comprehend technical concepts, use cases
Self-learner with the ability to elicit information through research and other sources
Experience working in an Agile development environment and iterative documentation delivery
Ability to read and understand source code, and add documentation comments required
Experience as a developer is a plus
Good communication and interpersonal skills
A plus, if ability to create API reference documentation that include XML and/or JSON response`
