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Teladoc远程客户支持岗位机会
<p>时区:东部标准时间(UTC -5)、中部标准时间(UTC -6)、山地标准时间(UTC -7)、太平洋标准时间(UTC -8)、阿拉斯加标准时间(UTC -9)、夏威夷标准时间(UTC -10)</p> <p>成为一名客户服务代表,在家工作,自由制定自己的工作时间。</p> <p>远程医疗是一种基于电脑的非紧急医疗服务,正快速发展,潜力巨大。在这个客户服务岗位中,您将协助我们的客户、领先的远程医疗服务提供商 Teladoc,积累宝贵的工作经验。</p> <p>如果您细心、谨慎、专业,能够在积极的态度下应对挑战,那么这个职位可能正适合您。</p> <p>主要职责<br /> • 接听来电<br /> • 支持并确认患者注册信息<br /> • 协助患者与医生取得联系<br /> • 安排预约<br /> • 协助处理账单<br /> • 排查简单技术问题<br /> • 维护准确的文档记录 </p> <p>适合此职位的人<br /> 如果您喜欢帮助客户、沟通良好并保持积极心态,您将在此岗位上表现出色。有医学背景者更佳。同时您还需要:<br /> • 极强的细节关注能力<br /> • 能保持专业且无干扰的工作环境<br /> • 具备同理心、耐心和诚实品质<br /> • 自律且组织能力强<br /> • 能同时使用多种工具与应用程序的多任务处理能力<br /> • 能保护机密和敏感信息 </p> <p>家庭办公要求<br /> 由于 NexRep Marketplace 的合同工作者以独立、远程方式工作,您需要安静、独立、无纸化且无手机干扰的工作空间,并满足以下条件:<br /> • 高速有线网络(不支持 Wi-Fi 或卫星网络)<br /> • Windows 10 或 11 的 PC(不支持 Mac 或 Chromebook)<br /> • 至少 8GB 可用内存<br /> • 至少 200MB 可用硬盘空间<br /> • Intel Core 或 Intel Pentium 4 处理器<br /> • 最新的防病毒软件<br /> • 两个显示器,每个最低分辨率为 1024 x 768<br /> • USB 降噪耳机 </p> <p>NexRep 合同地区<br /> NexRep 在 31 个州与个人签订合同。目前不在以下地区签订合同:<br /> 阿肯色州、亚利桑那州、加利福尼亚州、科罗拉多州、康涅狄格州、华盛顿特区、夏威夷州、伊利诺伊州、马萨诸塞州、马里兰州、缅因州、明尼苏达州、密苏里州、新泽西州、纽约州、俄勒冈州、罗德岛州、佛蒙特州、华盛顿州或威斯康星州。<br /> 我们也不与美国境外人员签订合同。</p> <p>灵活的工作时间<br /> 作为 Teladoc 客户服务代表,您可以使用自助排班平台,自由选择工作时间。</p> <p>服务时间为每天 24 小时、每周 7 天,让您能够完全按照自己的节奏安排工作。夜间班次较少,因此特别适合喜欢早班、午班或晚班的人。</p> <p>薪酬与福利<br /> 独立合同工的收入为每小时 12.50 美元。</p> <p>完成认证,并在之后连续四周每周至少工作 10 小时,即可获得 250 美元的认证奖金。</p> <p>您还可以在美国境内任何符合家庭办公要求的地方远程工作。</p> <p>您将节省大量通勤、服装、育儿或老人看护以及餐饮方面的开支。您也可能有资格申请家庭办公税务减免,但需咨询专业税务人士确认资格。</p> <p>其他福利包括:<br /> • 一对一指导<br /> • 免费认证及持续培训<br /> • 在客户运营时间范围内自由选择工作时间<br /> • 促进工作与生活平衡的机会 </p> <p>您还可加入 NexRep Perks 奖励计划,通过 NexRep Marketplace 提供服务即可累积积分,换取健康及牙科折扣、银行服务、法律和技术支持等专属优惠。</p> <p>请注意,NexRep 仅为独立合同工提供这些优惠的参与渠道,并不提供员工福利。参与 Perks 计划完全自愿,NexRep 不从中获得任何报酬。</p>