Teladoc远程客户支持岗位机会

<p>时区:东部标准时间(UTC -5)、中部标准时间(UTC -6)、山地标准时间(UTC -7)、太平洋标准时间(UTC -8)、阿拉斯加标准时间(UTC -9)、夏威夷标准时间(UTC -10)</p> <p>成为一名客户服务代表,在家工作,自由制定自己的工作时间。</p> <p>远程医疗是一种基于电脑的非紧急医疗服务,正快速发展,潜力巨大。在这个客户服务岗位中,您将协助我们的客户、领先的远程医疗服务提供商 Teladoc,积累宝贵的工作经验。</p> <p>如果您细心、谨慎、专业,能够在积极的态度下应对挑战,那么这个职位可能正适合您。</p> <p>主要职责<br /> • 接听来电<br /> • 支持并确认患者注册信息<br /> • 协助患者与医生取得联系<br /> • 安排预约<br /> • 协助处理账单<br /> • 排查简单技术问题<br /> • 维护准确的文档记录 </p> <p>适合此职位的人<br /> 如果您喜欢帮助客户、沟通良好并保持积极心态,您将在此岗位上表现出色。有医学背景者更佳。同时您还需要:<br /> • 极强的细节关注能力<br /> • 能保持专业且无干扰的工作环境<br /> • 具备同理心、耐心和诚实品质<br /> • 自律且组织能力强<br /> • 能同时使用多种工具与应用程序的多任务处理能力<br /> • 能保护机密和敏感信息 </p> <p>家庭办公要求<br /> 由于 NexRep Marketplace 的合同工作者以独立、远程方式工作,您需要安静、独立、无纸化且无手机干扰的工作空间,并满足以下条件:<br /> • 高速有线网络(不支持 Wi-Fi 或卫星网络)<br /> • Windows 10 或 11 的 PC(不支持 Mac 或 Chromebook)<br /> • 至少 8GB 可用内存<br /> • 至少 200MB 可用硬盘空间<br /> • Intel Core 或 Intel Pentium 4 处理器<br /> • 最新的防病毒软件<br /> • 两个显示器,每个最低分辨率为 1024 x 768<br /> • USB 降噪耳机 </p> <p>NexRep 合同地区<br /> NexRep 在 31 个州与个人签订合同。目前不在以下地区签订合同:<br /> 阿肯色州、亚利桑那州、加利福尼亚州、科罗拉多州、康涅狄格州、华盛顿特区、夏威夷州、伊利诺伊州、马萨诸塞州、马里兰州、缅因州、明尼苏达州、密苏里州、新泽西州、纽约州、俄勒冈州、罗德岛州、佛蒙特州、华盛顿州或威斯康星州。<br /> 我们也不与美国境外人员签订合同。</p> <p>灵活的工作时间<br /> 作为 Teladoc 客户服务代表,您可以使用自助排班平台,自由选择工作时间。</p> <p>服务时间为每天 24 小时、每周 7 天,让您能够完全按照自己的节奏安排工作。夜间班次较少,因此特别适合喜欢早班、午班或晚班的人。</p> <p>薪酬与福利<br /> 独立合同工的收入为每小时 12.50 美元。</p> <p>完成认证,并在之后连续四周每周至少工作 10 小时,即可获得 250 美元的认证奖金。</p> <p>您还可以在美国境内任何符合家庭办公要求的地方远程工作。</p> <p>您将节省大量通勤、服装、育儿或老人看护以及餐饮方面的开支。您也可能有资格申请家庭办公税务减免,但需咨询专业税务人士确认资格。</p> <p>其他福利包括:<br /> • 一对一指导<br /> • 免费认证及持续培训<br /> • 在客户运营时间范围内自由选择工作时间<br /> • 促进工作与生活平衡的机会 </p> <p>您还可加入 NexRep Perks 奖励计划,通过 NexRep Marketplace 提供服务即可累积积分,换取健康及牙科折扣、银行服务、法律和技术支持等专属优惠。</p> <p>请注意,NexRep 仅为独立合同工提供这些优惠的参与渠道,并不提供员工福利。参与 Perks 计划完全自愿,NexRep 不从中获得任何报酬。</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...