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Telephonic Case Manager

May 26, 2026

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve <a rel="noopener" href="https://www.greatplacetowork.com/certified-company/7014463" target="_blank" title="https://www.greatplacetowork.com/certified-company/7014463">been certified</a> by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on <a rel="noopener" href="https://www.paradigmcorp.com/insights/building-a-positive-work-experience-paradigm-once-again-recognized-as-a-fortune-best-workplace-in-health-care/" target="_blank" title="https://www.greatplacetowork.com/best-workplaces/health-care/2024">Fortune's Best Workplaces in Health Care™ list</a>. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. <a rel="noopener" href="https://www.paradigmcorp.com/insights/the-surprising-truth-about-case-management/" target="_blank" title="https://www.paradigmcorp.com/insights/the-surprising-truth-about-case-management/">The Surprising Truth About Case Management - Paradigm</a> Watch this <a rel="noopener" href="https://www.youtube.com/watch?v=B5Edeg1yBdk&t=17s" target="_blank">short video</a> for a brief introduction to role of a nurse case manager at Paradigm.We are seeking a Telephonic Manager with compact RN license to work Monday - Friday, 8 AM to 5 PM. As a Telephonic Case Manager (TCM), you will provide remote medical case management services to injured individuals, many of whom were industrially injured. This position will assist consumers in their recovery so that they may return to the highest level of function as possible. The TCM ensures that medical services are coordinated and assessed frequently, vocational options are explored with the injured worker and their employers, and pre-injury employment or alternate employment is secured. In the role of TCM, this position works with all parties to the claim including: the injured person, the claim’s examiner, employer, attorneys (plaintiff and defense) and medical providers. At Paradigm, People Come First It's more than a job. It's a passion. Work at Paradigm, and you’ll find deep satisfaction knowing you’re making a profound difference in people’s lives. <ul> <li>Meaningful work: better outcomes for all isn’t just our tagline. It’s what guides us to do our best—every day. At Paradigm, you’ll find an authentic connection between the work you do and your passion for making a difference in the world.</li> <li>Exceptional people: You'll work alongside smart people who share a commitment to excellence and a dedication to service. We're not here just for a "job." We're here to transform lives.</li> <li>Collaborative culture: At Paradigm, a spirit of collaboration and care is evident in everything we do. We promote a culture of inclusivity and value diversity of all kinds including thought, knowledge, and experience. No matter the team, everyone works together toward a common goal to deliver exceptional outcomes.</li> </ul> Qualifications: <ul> <li>Unencumbered compact RN license required</li> <li>CCM strongly preferred. Case Managers may also need regional or national certifications and must adhere to the standards of practice outlined by the specific national certifying body or the jurisdictionally accepted standards of practice. </li> <li>Professional licenses or certifications required to meet qualifications for this position must be current, unrestricted and allow for practice within a state or territory of the United States. </li> </ul>Paradigm Benefits: <ul> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Financial incentives- Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending, and employer-matched HSA contributions.</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Vacation - We believe strongly that work-life balance is good for you and for our company. We offer paid time off, paid holidays, and a personal holiday.</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Volunteer Time - We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Learning and development - One of Paradigm's core values is expertise, so we encourage our employees to continually learn and grow. </li> </ul> Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at <a rel="noopener" href="mailto:leave.management@paradigmcorp.com" target="_blank">leave.management@paradigmcorp.com.</a> We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: <a rel="noopener" href="https://doa.wi.gov/Forms/Doa-3031PContractComplianceLawPoster.pdf" target="_blank" title="Contract Compliance Law Poster">Contract Compliance Law Poster</a> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;">#LI-Remote

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Telephonic Case Manager

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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