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Therapy Coordinator - Hilton Head, SC
About the position
This is a part-time, field-based role offering \$125 per completed delivery (including device delivery, trial, and patient education), providing an opportunity to earn based on performance. The Advanced Lympha Press Therapy Coordinator performs in-home device deliveries, trials, and patient education within a designated geographic territory. Focusing on building strong patient relationships, this role ensures a positive customer experience while utilizing company communication and documentation technology professionally and efficiently. The Coordinator works closely with internal teams to support patient access, proper device use, and overall satisfaction.
Responsibilities
- Complete Medicare Advantage trials, explaining the benefits of advanced model pumps, trialing both 51 and 52 devices, and reviewing out-of-pocket differences
- Schedule and perform product demonstrations, including taking patient measurements and providing instructions for proper use of Lympha Press compression devices
- Ensure patients are properly sized for correct device fit and comfort
- Educate patients on all aspects of compression therapy devices, including garment application, prescribed protocols, and initiating therapy sessions
- Clearly communicate patient rental agreements and financial responsibility, as well as verbal instructions to patients and caregivers based on individual needs
- Manage and respond professionally to patient questions and concerns regarding devices or required documentation
- Confirm scheduled appointments in advance, provide expectations for in-home visits, and organize equipment and supplies for effective patient education
- Collaborate with internal operations teams on order completion and documentation
- Identify, escalate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible
- Utilize company translation resources or partners to eliminate language barriers when applicable
- Perform all duties in compliance with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements
- Travel extensively within assigned territory to service patients and conduct in-home visits
- Work professionally and collaboratively with other company employees, managers, and departments
- Perform all job functions in alignment with the Company Mission, Vision, and Goal Statements
Requirements
- High School Diploma or GED required
- Minimum six (6) months of related healthcare experience
- Professional certification or license preferred but not required
- Previous medical device industry experience a plus
- Strong written and verbal communication skills
- Effective organizational, time management, and multitasking abilities
- Knowledge of technology including scheduling, travel, and documentation applications
- Self-motivated, self-disciplined, and able to work independently while meeting role expectations
- Flexibility to travel to patient homes or healthcare settings for appointments
- Ability to quickly learn and effectively use company-specific software and handheld technology tools
Nice-to-haves
- Previous medical device industry experience a plus
Benefits
- Flexible schedule
