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Tournament Operations Event Roles – FIFA World Cup 26™ | Houston
Tournament Operations Event Roles – FIFA World Cup 26™ | Houston
Department: Tournament Time Role | EG
Employment Type: Fixed Term Contract
Location: Houston
Description
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities
Key Responsibilities
- Support venue setup, readiness, and daily operations
- Assist with match-day and event-day execution
- Coordinate staff, volunteers, vendors, and internal teams
- Manage workflows within assigned zones or functions
- Support crowd flow, access control, and entry operations
- Ensure facilities and infrastructure meet operational standards
- Deliver high-quality guest and fan experiences
- Address operational issues and escalate as needed
- Maintain compliance with safety, security, and event protocols
- Collaborate cross-functionally to ensure smooth event delivery
Access, Accreditation & Ticketing
- Access Management
- Accreditation
- Ticketing
- Broadcast Operations & Services
- Communications
- Content Services
- Language Services
- Media Operations & Services
- Licensing & Retail
- Partnership Rights Delivery
- Venue Business Strategy
- Accommodation
- Fan Operations (including FIFA Fan Festival)
- Guest Operations
- Hospitality
- Catering
- Government Engagement
- Safety & Security
- Competition Management
- Team Services
- Arrivals & Departures
- Event Transport
- Venue Transport & Mobility
- Fleet Management
- Client Services
- Ceremonies
- Dressing & Signage
- Stadium Entertainment
- Venue Management
- Volunteer Management
- Workforce Management
Some roles may support off-site operations, including:
Airports, hotels, and team base camps
Fan zones and public viewing events
Accreditation and uniform distribution centers
Media and broadcast centers (IBC/MPC)
Transport hubs, fleet operations, and warehouses
Workforce and volunteer centers
VIP and hospitality locations
Host city coordination and stakeholder operations
Your Profile
- Previous experience in event operations, logistics, hospitality, or a related field preferred
- Ability to work in fast-paced, dynamic environments
- Strong communication and teamwork skills
- Highly organized with strong attention to detail
- Flexible availability, including evenings, weekends, and event days
- Ability to stand, walk, and work on-site for extended periods
- Based in Miami, with work across multiple venues and sites
- Tournament-time role with variable hours based on event schedules
- May require early mornings, late nights, and extended shifts