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Veterinary CSR/Receptionist
Overview
Join our dynamic veterinary team as a Veterinary CSR/Receptionist and become the friendly face and efficient coordinator that keeps our animal care practice running smoothly! In this vital role, you will be the first point of contact for pet owners, providing exceptional customer service while managing appointment scheduling, medical record keeping, and billing. Your energetic and positive attitude will help create a welcoming environment where clients feel confident and cared for. This paid position offers an exciting opportunity to work closely with animals and veterinary professionals, making a real difference in the lives of pets and their owners.
Duties
- Greet clients warmly upon arrival, ensuring a positive first impression for every visitor
- Manage appointment scheduling efficiently to optimize veterinarian time and client convenience
- Collect payments and process medical billing with accuracy and attention to detail
- Maintain thorough medical records, including updating pet histories, vaccination records, and treatment notes
- Assist with medical collections by verifying insurance information and following up on outstanding balances
- Support kennel operations by coordinating pet drop-offs and pick-ups, ensuring proper animal handling and care during visits
- Handle phone inquiries professionally, providing information about services, appointments, and pet care advice
- Facilitate communication between clients and veterinary staff regarding treatment plans or follow-up care
- Ensure cleanliness and organization of the reception area to promote a professional environment
- Assist veterinary team with basic animal handling tasks such as restraint or grooming as needed
Experience
- Previous experience in a veterinary clinic or animal care setting is highly preferred, especially with veterinary critical care experience or kennel experience
- Knowledge of veterinary terminology, animal anatomy, restraint techniques, and aseptic procedures is essential
- Familiarity with pet grooming, dog training, animal husbandry, pet care, and pet grooming enhances your ability to support client needs effectively
- Laboratory experience or familiarity with laboratory procedures related to veterinary medicine is a plus
- Experience handling dogs and other animals confidently while maintaining safety for both animals and staff
- Strong communication skills combined with an energetic approach to customer service are vital for success in this role
Join us in delivering compassionate pet care while building rewarding relationships with clients! We are committed to supporting your growth in the veterinary field through a collaborative environment that values your skills and enthusiasm.
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Continuing education credits
- Employee discount
- Health insurance
- Paid parental leave
- Paid time off
- Uniform allowance
Work Location: In person
